Client Services Associate

The QTI Group; Madison (WI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

An innovative and growing Registered Investment Advisor firm seeks a Client Services Associate to join their team in Madison, Wisconsin. This role offers tremendous opportunities for career development and involves providing exceptional customer service to clients and investment advisors. You will manage client inquiries, support account opening processes, and ensure compliance while working in a fast-paced environment. If you have a passion for financial services and a strong work ethic, this position is perfect for you. Join a team that values growth and client satisfaction!

Qualifications

• 3+ years of experience in client service with an RIA firm or financial advisory practice.
• Strong computer skills, including Microsoft Office Suite; Salesforce experience is a plus.

Responsibilities

• Provide high-level customer service by managing client inquiries and requests.
• Complete tasks related to client onboarding, including opening new accounts.

Skills

Customer Service

Communication Skills

Attention to Detail

Financial Services Knowledge

Salesforce

Microsoft Office Suite

Education

Post-secondary degree

Tools

Salesforce

Addepar

ShareFile

3rd party custodial platforms

Job description

Join to apply for the Client Services Associate role at The QTI Group

Senior Recruiting Consultant / Music Junkie

The QTI Group is partnering with Resonant Capital Advisors to hire a Client Service Associate (CSA) to join their team. Resonant Capital Advisors is a privately held, innovative, and growing Registered Investment Advisor (RIA) firm that provides planning, investment, and advisory services to individual and institutional clients.

Bring your financial services or fiduciary client service industry experience here and enjoy tremendous opportunity for career development as the firm continues to grow! Resonant Capital Advisors was named one of the fastest growing fee-only RIAs by InvestmentNews in 2024!

The CSA will work with a talented and experienced Client Service Team to support clients and investment advisors within the firm. The CSA will be involved in all non-investment and advisory elements of the client’s experience from account-opening to custodial interactions through to money movement and reporting.

Location: In-office – Downtown Madison, Wisconsin

Responsibilities:

1. Provide a high level of customer service and guidance by managing client inquiries and requests regarding account information and reporting.
2. Develop a working knowledge of institutional 3rd party custodial platforms (i.e., Schwab and Fidelity).
3. Complete tasks related to client onboarding, including opening of new accounts, updating cost basis, reconciling account information, processing transactions, and coordinating document collection and transfer between clients, advisors, and custodians.
4. Monitor new accounts for accuracy and timeliness on custodial platforms.
5. Process new contributions and redemptions across qualified and non-qualified accounts.
6. Set up client portal access in Addepar and ShareFile and orientate client to reporting systems.
7. Document client service activity in Salesforce, while assisting in the execution of specific service delivery models for clients.
8. Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy and regulatory procedures.
9. Demonstrate flexibility and nimbleness in balancing multiple tasks in a fast-paced, ever-changing environment.

Experience:

1. 3+ years of experience in client service with an RIA firm or financial advisory practice.
2. Knowledge of financial services and investments industry required.
3. Experience working within 3rd party custodial platforms is a plus!
4. Excellent verbal and written communication required; strong attention to detail.
5. Strong work ethic, and ability to work both within a team and independently.
6. Strong computer skills, including Microsoft Office Suite; Salesforce experience is a plus.
7. Post-secondary degree (2 or 4 years) encouraged but not required.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Customer Service, and General Business
• Financial Services, Investment Management, and Banking

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

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