Client Services Associate

Spsnorthamerica; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with matching

Paid Time Off

Job summary

Spsnorthamerica in Louisville, Kentucky, is looking for a Client Services Associate responsible for providing exceptional office services and maintaining a professional image. This role involves managing mail services, replenishing office supplies, and ensuring the functionality of office equipment.

The ideal candidate will have strong communication skills, a high school diploma, and customer service experience. Benefits include career growth opportunities and various health benefits. Join a team dedicated to providing unparalleled service to clients and employees.

Qualifications

• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Current knowledge or ability to learn computer-based systems required for functions of position.

Responsibilities

• Provide 5-star customer service to all employees in all forms of communication.
• Manage outgoing mail/package transactions.
• Perform duties associated with shipping and receiving of materials.

Skills

Strong verbal and written communication skills

Excellent customer service skills

PC skills; MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Knowledge and understanding of shipping/receiving procedures

Education

High School Diploma (or equivalent)

Job description

Job Title: Client Services Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing inbound/outbound mail; distributing/delivering mail; shipping and receiving product and supplies to support onsite business service center; replenishing, organizing, ordering office supplies (pens, paper, toner); ensuring copy/print machines are functional and stocked; serving as a backup to the front of office (reception/concierge); and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities

• Provide 5‑star customer service to all employees in all forms of communication.
• Receive inbound mail/packages, sort incoming mail and input into chain‑of‑custody software.
• Manage outgoing mail/package transactions.
• Perform duties associated with shipping and receiving of materials.
• Notify employees upon receipt of inbound deliveries.
• Distribute mail/packages to company personnel.
• Act as point of contact for company personnel on mail/package inquiries.
• Perform daily key ops of convenience multi‑function devices (ensure functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Perform meeting room and conference room set‑ups.
• May perform building occupant moves within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Maintain the Business Service Center area in a neat and orderly fashion.
• Monitor level of office supplies on the floor, replenish and order accordingly.
• Assist with copy/print orders and/or monitor the copy/print equipment for satisfactory functionality.
• Proactively seek out additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup and provide guidance on policies and procedures.
• Determine what additional support is needed when handling sensitive inquiries.
• Provide exceptional customer service to client.
• Provide reception or concierge (front of office) coverage as needed.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills; MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands

Approximately 50% of the time this position requires the following physical demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs or greater frequently.

Travel: None or Negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, & Paid Time Off.

Equal Employment Opportunities (EEO): SPS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.