Client Services Associate

HCM Wealth Advisors & CPAs; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

HCM Wealth Advisors & CPAs, an independent, fee-only Wealth Management/RIA in Cincinnati, seeks a Client Service Associate to act as liaison between clients and the Financial Advisor. You will support the tax return management process and maintain a digital, largely paperless workflow.

The role is in-office, with the potential to work one day per week remotely after training, supporting a strong client-service culture.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2–3 years in financial services or related environment; tax office experience is a plus.
• Proficiency with Outlook, Word, Excel, PowerPoint and digital forms.

Responsibilities

• Prepare and process paperwork for new and existing clients.
• Process distributions to clients and manage transfers of cash/assets.
• Communicate with Custodian (Charles Schwab) to complete documents.
• Maintain CRM records and client profiles.
• Assist Tax Staff with tax documents and appointments.
• Support Tax Season workflow and paperless processes.

Skills

Bachelor's degree

Financial services experience

Microsoft Office Suite

Digital forms & paperless workflows

Strong communication

Time management

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Client Service Associate — Job Posting

HCM WEALTH ADVISORS & CPAs

HCM Wealth Advisors & CPAs is an independent, fee-only Wealth Management/Registered Investment Advisor firm (RIA) located in Cincinnati, Ohio. At HCM Wealth Advisors, we are on a mission to empower our clients to make intelligent financial decisions, so they will enjoy secure retirements.

Job Summary

To continue providing excellent client service, HCM Wealth Advisors is adding a Client Service Associate team member. We are looking for a financial services professional to serve as the liaison between the Client and the Financial Advisor, while also supporting the firm's tax return management process during tax season. We are a digital-forward firm, and this role plays a key part in keeping client paperwork, digital forms, and tax documents moving through an efficient, largely paperless workflow. This is an in-person, in-office job opportunity, with the ability to work one day a week remotely after training.

Key Duties & Responsibilities

• Accurately prepare and process paperwork for new and existing clients
• Correctly process distributions to clients
• Communicate with the Custodian (Charles Schwab) to accurately complete required documents
• Process and manage incoming/outgoing transfers of cash and assets
• Research and resolve account related issues
• Be available to answer calls, resolve issues, and respond to client requests in a timely fashion
• Manage client relationship management (CRM) records by maintaining client profiles and information
• Serve as the liaison between the client, Custodian, and Financial Advisor
• Assemble, scan, and process tax documents (paper and e-file), managing the scan and autoflow process and keeping tax projects in UltraTax up to date
• Send client invoices and tax summaries, greet clients dropping off documents, and assist Tax Staff with filing and appointments
• Perform other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience is preferred
• At least 2-3 years of experience working in the financial services field (bank, brokerage, investment, or advisory firm); tax office experience a plus
• Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
• Comfortable with digital forms, e-signature, and paperless document workflows
• Great interpersonal skills and a dedication to client service
• Excellent communication, time management and organization skills
• Confident and a strong work ethic, with a desire to succeed
• Great written and verbal communication skills
• Ability and desire to contribute to a team effort
• Enjoy working in a small company environment

Compensation & Benefits

• Competitive compensation based on experience
• Long-term opportunity in a growing firm, with the possibility of career advancement
• Health, vision, dental, life and disability insurance
• 401(k) plan
• Paid time off and holidays
• Education reimbursement
• Ability to work remotely one day a week once fully onboarded

HCM Wealth Advisors & CPAs is an Equal Opportunity Employer