Client Services Associate

Corps Team; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Corps Team is seeking a Client Service Associate in Chicago, IL for a hybrid role focusing on client service in a financial services environment. The position requires coordination of client transition activities, account maintenance, and preparation of client reports. Strong communication skills and the ability to anticipate client needs are essential. The ideal candidate will support onboarding processes and ensure excellent client experiences throughout their lifecycle.

Qualifications

• Strong communication skills for client interactions.
• Ability to manage multiple tasks efficiently.
• Experience with CRM applications is a plus.

Responsibilities

• Coordinate client transitions for onboarding and offboarding.
• Support account maintenance activities and fulfill client inquiries.
• Prepare and deliver client reports and presentations.

Job description

Our client, a large financial services company, is seeking a Client Service Associate for a 7+ month contract assignment in Chicago, IL. This role is hybrid.

The Client Service Associate partners with associates across Global Client Group to service clients (Institutional and High Net Worth) or Distributors investing in or distributing the company's products. Under supervision, the role communicates with clients and focuses on supporting the onboarding of new client accounts, delivering reports to clients, and working with business partners to service client needs throughout the client lifecycle. This role collaborates closely with teams across the enterprise to deliver an outstanding client experience.

Key Responsibilities and Duties

• Assist in the coordination of client transitions activity (i.e. onboarding, off boarding) in close partnership with relevant Nuveen business partners
• Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, client agreements, etc.)
• Assist team members to ensure ongoing client contractual obligations are being met
• Support the fulfillment of ad-hoc client inquiries and requests
• Facilitate and oversee client cash flow requests to ensure proper handling
• Help manage client communications to ensure timely and proactive updates are provided
• Proactively anticipate client needs and assist in the development of strategies for meeting and exceeding those needs
• Update and maintain client and authorized third party contact information via CRM application
• Support client meeting preparation by facilitating creation of materials
• Help identify, escalate and resolve problems for any issues affecting the client experience
• Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional client service
• Assist to ensures preparation of weekly, monthly and quarterly client reports and presentations to be delivered to clients
• Supports the completion of due diligence and client questionnaires