Client Services Associate

SPS North America, Inc; Chattanooga (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS North America, Inc is seeking an on-site Client Service Associate to support client records, respond to inquiries, and coordinate document handling. The role emphasizes confidential record handling, strong communication, and attention to detail in a fast-paced office environment.

Key duties include filing, retrieving documents, managing retention schedules, and ensuring secure preservation of records. Requires a High School Diploma and proficiency with Outlook, Word, and Excel.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of Microsoft products (Outlook, Word, Excel).

Responsibilities

• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance.
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Catalog electronic records in accordance with established procedures and records management standards.
• Ensure security and preservation of records in records centers and inactive records
• Exhibit excellence in customer service and the ability to serve others
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned
• Results oriented
• Driven by client satisfaction
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility in dealing with simultaneous projects
• Ability to learn skills quickly
• Reading, writing, and arithmetic skills required

Skills

Customer service

Communication

Organizational skills

Ability to work independently

Reading, writing, arithmetic

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Client Service Associate sits on-site with the client and ensures the security and preservation of records.

Key Responsibilities

• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Catalog electronic records in accordance with established procedures and records management standards.
• Ensure security and preservation of records in records centers and inactive records
• Exhibit excellence in customer service and the ability to serve others
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned
• Results oriented
• Driven by client satisfaction
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility in dealing with simultaneous projects
• Ability to learn skills quickly
• Reading, writing, and arithmetic skills required

Qualifications

• High School Diploma or equivalent
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Ability to lift or move 40 lbs. or greater frequently

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgement throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.