Client Services Associate

HUB International; Boston (MA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Drug

401(k) Savings Plan

Life and Disability Plans

Vacation, Sick, Personal Time Off

Flexible Work Arrangements

Job summary

HUB International in Boston is seeking a Client Services Associate to join our Employee Benefits team on a hybrid schedule. You will support client relationships, manage enrollment and benefits administration, and work closely with the CRM to ensure accurate, timely information.

Ideal candidates have at least one year in employee benefits, proficiency with Microsoft Office, and strong organizational and communication skills.

Qualifications

• One year experience in employee benefits account management.
• Life/Health license required within six months of employment.
• Proficiency with Microsoft Office products.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Responsibilities

• Assist the CRM in client retention and building relationships with key client personnel. Acquire a thorough understanding of client’s business, insurance objectives, and benefit program.
• Assist the CRM in the daily management of client accounts including claims questions, administrative issues, client requests and keep CRM informed of status.
• Provide meeting /conference call notes to CRM, recapping key discussion points and action items.
• Prepare benchmark reports and supplemental sales materials for presentation to clients.

Skills

Customer service

Communication

Teamwork

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Discover a Career That Empowers You - Join HUB International

At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it.

In 2026, Newsweek named us one of America’s Greatest Workplaces for Culture, Belonging, and Community, and one of America’s Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault’s 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve.

We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world’s largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career.

Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling.

We would love for you to explore what is possible at HUB International.

We currently have an opportunity for an Client Services Associate to join our Employee Benefit team in Boston, MA office on a Hybrid work schedule.

SPECIFIC RESPONSIBILITIES

• Assist the CRM in client retention and building relationships with key client personnel. Acquire a thorough understanding of client’s business, insurance objectives, and benefit program.
• Assist the CRM in the daily management of client accounts including claims questions, administrative issues, client requests and keep CRM informed of status.
• Provide meeting /conference call notes to CRM, recapping key discussion points and action items.
• Prepare benchmark reports and supplemental sales materials for presentation to clients.
• Implementation and carrier coordination and completion of new business/carrier change application forms and confirmation of carrier enrollment materials.
• Implementation and renewal paperwork for HSA/HRA/FSA/COBRA. Review final employee documents for accuracy
• Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc).
• Assist with the preparation of communications, benefit guides, open enrollment memos, PowerPoint Presentations and Brainsharks.
• Other responsibilities/duties as assigned or requested by Management.

QUALIFICATIONS

• One year experience in employee benefits account management
• Life/Health license required within six months of employment
• Proficiency with Microsoft Office products.
• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

What We Offer You

At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too.

We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence.

Benefits you may enjoy as part of the HUB International team:

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

The expected salary range for this position is $20.44/hr to $30.00/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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