Client Services Assistant- 13-004 - SC/ San Diego Kroc Center

The Salvation Army Southern CA Division; San Diego (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

The Salvation Army Southern California Division is seeking a Client Services Assistant to support scholarship processing, emergency services, and social service programming. The role involves customer service at the front window, intake screening, and follow-up with clients, plus food pantry support and seasonal event coordination.

Working 20 hours weekly, 12:30–4:30pm, Monday through Friday, you will answer calls, handle cash, maintain records, and assist with administrative tasks while

Qualifications

• Minimum 3–5 years of experience in a social service, customer service or administrative setting.
• Minimum high school graduate or equivalent; BA degree preferred.
• Ability to read, write, and communicate well in English; bilingual English/Spanish highly preferred.
• Must maintain a valid California Driver’s License.
• Must complete The Salvation Army’s Fleet Safety Program and pass annual recertification.

Responsibilities

• Maintain detailed client records in compliance with Salvation Army policies.
• Assist with emergency services, case management and eligibility screening.
• Assist with enrollment and programming of seasonal events (Back to School, Thanksgiving, Christmas).
• Process payments for scholarships and track scholarship data.
• Follow up with clients and assist Food Pantry operations.
• Assist with food distribution and CalFresh applications.
• Coordinate with volunteers and donors; manage donations inventory.
• Provide administrative support to the Director; in-person screening and enrollment.

Skills

Organizational skills

Communication skills

Bilingual English/Spanish

Diversity experience

Professional presentation

Education

High School diploma or equivalent

BA degree preferred

Tools

MS Word

Excel

Publisher

PowerPoint

Outlook

WellSky

DAR

Traction Rec

Job description

Job Category: Social Services

Requisition Number: CLIEN025434

• Part-Time
• Rate : $20 USD per hour

Locations

Showing 1 location

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Services Assistant, under the Direction of the Director/Coordinator, is responsible helping with prepping and processing scholarships, emergency services, seasonal events and social service programming. This will include Family Resource Center Client customer service at window, intake screening, follow up and Food Pantry support In addition, answering multi line phone system, cash handling, food pantry distribution and multiple administrative tasks. The department is open M-F 8:30- 4:30pm. The position is 20 hours/week for a closing shift 12:30- 4:30pm.

Essential Functions

Family Resource Center (FRC)

• Maintain detailed, complete client records in compliance with Salvation Army policies & procedures
• Assist with processing with emergency services, case management and eligibility screening
• Assist with enrollment & programming of seasonal events (Back to School, Thanksgiving, Christmas, etc.)
• Process Gift in Kind
• Process payments for scholarships for classes, programs, camp
• Follow up with Clients
• Tracking of all scholarships for statistics

Food Pantry

• Facilitate food distribution through food pantry (filing, packing boxes/produce, verifying eligibility)
• Help clients with Calfresh applications
• Assist with Food Distribution Days on Fridays

Seasonal Events

• Christmas, Back to School, Thanksgiving, Scholarship Campaign (intake, calls,
• Set up and Cleanup
• Picking up and inventory of donations
• Working with Volunteers and Donors

Administrative

• Complete statistical reports on time (Wellsky, DAR, Traction Rec, Case notes)
• Within budget, order or buy supplies needed for adult and youth programs.
• Make copies, answer the phone, customer service window
• Maintain offices, program and storage areas, in neat, tidy order.
• Provide administrative support to the Director in all areas of responsibility
• In person screening and enrollment
• Perform all other duties as assigned
• High level of confidentiality
• Adhere to all PTM (child and elder abuse prevention policies)

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, and telephone.

Minimum Qualifications

• Preferred Minimum 3-5 years of experience in a social service, customer service or administrative setting
• Minimum high school graduate or equivalent; BA degree preferred
• Ability to read, write, and communicate well in English required, bilingual English/Spanish highly preferred
• Must maintain a valid California Driver’s License
• Must successfully complete Decision Driving Safety Test before driving for The Salvation Army and annually recertify as required
• Must meet certification by participation in The Salvation Army’s Fleet Safety Program (Salvation Army Fleet Safety Policy dictates that an employee may not obtain more than two [2] moving violations or accidents within any 12-month period. See The Salvation Army Fleet Safety Policy)

Skills, Knowledge, & Abilities

• Exceptional organizational skills required. The ability to meet deadlines is critical.
• Ability to prioritize and address projects, which may conflict, in a time-sensitive manner
• Ability to communicate effectively; ability to interact with co-workers, management, leadership, and the public in a positive, productive manner
• Must be able to work and relate well with all ethnic and socio-economic backgrounds and have demonstrated capabilities working with families and in diverse communities
• Ability to present self in professional manner, maintain confidentiality/sensitivity
• Strong ability with Microsoft Office (Including MS Word, Excel, Publisher, PowerPoint and Outlook)
• Working knowledge of integrated database applications and ability to use new software programs, including proprietary Salvation Army programs, with basic training

Qualifications

Education

Required

High School or Equivalent or better.

Experience

Required

3-5 years:

Experience in a social service, customer service, or administrative setting

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.