CLIENT SERVICES ASSISTANT

Aids Services Of Dallas; Dallas (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

AIDS Services Of Dallas is seeking a Client Services Assistant to support on-site operations, answer calls, route messages, and maintain the front desk and resident records, helping ASD provide affordable, service-enriched housing for individuals and families affected by HIV/AIDS.

The role reports to the Property Manager, requires a high school diploma, the ability to lift 35 lbs, and strict HIPAA compliance, with responsibilities spanning filing, data entry, and coordinating with staff and

Qualifications

• A high school diploma or equivalent is preferred.
• Office skills and professional demeanor required.
• Must be sensitive to culturally, racially and sexually diverse clients, staff and volunteers.

Responsibilities

• Answer all incoming calls and route to appropriate destination.
• Record messages for employees who are absent or unavailable.
• Maintain a current roster of employees and residents.
• Enter work order requests from all departments and residents.
• Keep the front desk/reception area clean and organized.
• Greet visitors and direct them to staff and residents.
• Maintain logs for delivered packages and closed client files.
• Prepare and scan files to archive.
• Maintain log for Incident and Observation Reports.
• Maintain food and transportation records.
• Assist the Property Manager and other departments as needed.
• Adhere to HIPAA rules and regulations.
• Work on-site and be able to lift 35 lbs, bend, stoop, push, pull, and sit for long periods.
• Uphold ASD’s Core Values Respect, Justice, Mercy, Integrity, Driven, Empathy.
• Perform other duties as assigned.

Education

High School

Job description

Job Details

Job Location: Dallas, TX 75203

Position Type: Part Time

Education Level: High School

ASD

A project of the PWA Coalition of Dallas, Inc.

Client Services Assistant

TheClient Services Assistant will play a key part in executing ASD’s mission: strengthening communities throughaffordable, service-enriched housingfor individuals and families impacted by HIV/AIDS.

This position reports directly to the Property Manager.

II. Duties and Responsibilities

1. Answer all incoming calls and route calls to the appropriate destination.
2. Record messages for employees who are absent or otherwise unavailable.
3. Maintain a current roster of employees and residents.
4. Enter work order requests from all departments and residents.
5. Maintain the front desk/receptionist area in a clean and organized manner.
6. Greet all visitors upon entry to the agency and direct them to staff and residents appropriately.
7. Maintain a log of all delivered packages.
8. Maintain a log of all closed client files.
9. Prep and scan files to archive.
10. Maintain log for Incident and Observation Reports.
11. Maintain food and transportation records.
12. Assist the Property Manager and other departments as needed.
13. Must adhere to all HIPAA rules and regulations.
14. Must work physically on site and be able to lift 35lbs, bend, stoop, push, pull and sit for long periods of time.
15. Uphold ASD’s Core Values Respect, Justice, Mercy, Integrity, Driven, Empathy.
16. Other duties as assigned.

Qualifications

III. Qualifications

A high school graduate or equivalent with office skills is preferred. The incumbent should possess a courteous and professional demeanor. It is essential that the associate maintain sensitivity to culturally, racially and sexually diverse clients, staff and volunteer populations. The incumbent of this position will participate in all agency-sponsored training and development, as directed.

Equal Employment Opportunity Statement

ASD is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are respected and valued. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.