Client Services, and Analytics Manager, Remote, USA

Gainwell Technologies; Ohio; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a Manager for Client Services & Analytics to drive innovative solutions in healthcare. This role offers a unique opportunity to enhance operational success through strategic oversight, data analysis, and process improvement. You will collaborate with a talented team to develop impactful technologies that improve the health and well-being of vulnerable communities. With a focus on flexibility and career development, this position is ideal for those passionate about making a difference in healthcare while enjoying a supportive work environment.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership development academies

Technical development academies

Qualifications

• 8+ years in Client Operations or Product Management, with Medicaid/Medicare experience preferred.
• 5+ years leading data analysis/process improvement teams.

Responsibilities

• Manage key performance indicators and troubleshoot delivery issues.
• Interface with clients as the product expert, providing data-backed responses.

Skills

Client Operations

Product Management

Data Analysis

SQL

Microsoft Excel

Agile Methodology

Python

R

Project Management

Tools

Microsoft Word

Microsoft Visio

MS Project

Microsoft Access

Job description

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Client Services, and Analytics Manager, Remote, USA

Date: May 7, 2025

Location:

Any city, OH, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aManager, Client Services & Analyticsat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Strengthen the quality and smooth running of our Cost Avoidance (CAV) product as we create innovative, purpose-built technologies and solutions for our company and clients.

• Oversee operational success by managing key performance indicators, trouble-shooting delivery issues, and identifying areas for process efficiency.
• Go all in as you contribute directly to product development initiatives aimed toward the continued growth of the Cost Avoidance product
• Interface with the client as the product expert, providing thoughtful, data-backed responses to performance inquires and a consultative approach to driving additional value
• Assists with short and long-range client forecasting/performance projections.
• Provides education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes.

What we're looking for

• 8 years or more experience in Client Operations or Product Management, with 3 or more years of Medicaid and Medicare experience preferred
• 5 years or more experience leading complex data analysis/process improvement teams
• Ability to analyze information and use logic to address work-related issues and problems.
• Ability to work proficiently with SQL, Microsoft Excel, Word, Visio, MS Project and Access.
• Strong knowledge and experience of Agile methodology
• Experience with Python and/or R a plus.
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to translate broader program objectives of a program into clear and achievable project milestones
• Ability to manage and grow a team of individuals to achieve departmental goals at a rapid pace
• Strong executive presenter who communicates ideas clearly
• Creative problem-solver who thrives on defining structure from ambiguity

What you should expect in this role

• Remote in All USA Locations
• #LI-NA

The pay range for this position is $20.00 - $25.00 an hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at ourcompany website and visit ourCareers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.