Client Services Analyst II - Remote US

Gainwell Technologies LLC; Oregon; Hybrid; USD 45,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies LLC is seeking a Client Services Analyst II to support client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction.

You will collaborate with cross-functional teams, monitor SLAs, prepare reports and dashboards, and help drive continuous improvement in a

Qualifications

• HS Diploma/GED required.
• 3-5+ years in client services or related field.
• Experience in client-facing role supporting service delivery or operations.
• Strong analytical skills to interpret data and identify trends.
• Strong communication and problem-solving abilities; able to manage multiple priorities.
• Experience with reporting tools, CRM systems, or Microsoft Office.

Responsibilities

• Monitor performance and ensure alignment with service level agreements.
• Act as primary contact for client inquiries and coordinate issue resolution.
• Analyze service data and trends to identify improvement opportunities.
• Prepare reports, dashboards, and communications on service performance.
• Collaborate with operations, account management, and cross-functional teams.

Skills

Analytical thinking

Communication skills

Problem-solving

Multitasking

Data interpretation

Education

HS Diploma/GED

Tools

CRM systems

Microsoft Office

Reporting tools

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction. You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment.

Your role in our mission

• Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements
• Act as a point of contact for client inquiries, coordinating resolution of issues with internal teams
• Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
• Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics
• Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives

What we're looking for

• HS Diploma/GED required
• 3-5+ years of experience in client services, customer support, account management, or a related field
• Experience working in a client-facing role supporting service delivery or operations
• Strong analytical skills with the ability to interpret data and identify trends
• Strong communication and problem-solving skills with the ability to manage multiple priorities
• Experience with reporting tools, CRM systems, or Microsoft Office preferred

What you should expect in this role

• Remote-based role within the United States with flexibility to support client and business needs
• Daily responsibilities include client coordination, performance tracking, and reporting
• Collaboration with clients, operations teams, and internal stakeholders
• Involvement in continuous improvement and enhancement of client service delivery processes

The deadline to submit applications for this posting is November 30, 2026.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."