Client Services Agent I

Lone Star National Bank; McAllen (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lone Star Insurance Services is looking for a customer-focused individual to assist clients with service needs and changes to existing accounts in a fast-paced environment in McAllen, TX. You will support Producers, prepare proposals, and process applications with accuracy and timeliness.

The role emphasizes client education on policy coverage, billing methods, and regulatory compliance, with opportunities for referrals and renewal activities, under supervision of the Office Manager.

Qualifications

• Bilingual English/Spanish preferred; excellent math skills and customer service experience are desirable.
• Strong attention to detail and ability to communicate clearly with clients and colleagues.
• Proficiency with standard office software and data entry is expected.

Responsibilities

• Assists clients with service needs and making changes to existing accounts
• Pre-qualifies new business according to agency guidelines
• Assists clients with making changes to existing coverage in an automated environment supported by transactional filing
• Determines appropriate billing methods for each client, and applies it accordingly
• Informs and educates clients about policy coverage, changes, exclusion and insurance needs
• Provides technical support to Producers to benefit clients and to reach the agency’s overall business goals
• Prepares proposals and completes applications in cooperation with Producers and account executives
• Submits applications to eligible and appropriate carriers, and ensures that all paperwork is filled out and files appropriately and timely
• Responds to client’s needs by producing binders, certificates, policies, endorsements and other related items
• Actively seeks out referrals from current client base, and follows up to generate new business
• Works to retain existing business by preparing summaries of insurance, schedules and proposals as needed for account review, remarketing renewals, contacting clients, creating renewal proposals and other renewal activities performed in conjunction with the Producers
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Skills

Bilingual English/Spanish

Excellent math skills

Customer service

Attention to detail

Communication skills

Typing 40-50 wpm

Education

Bachelor’s degree

Job description

SUMMARY

Responsible for assisting clients with service needs and making changes to existing accounts.

Essential Duties

• Assists clients with service needs and making changes to existing accounts


• Pre-qualifies new business according to agency guidelines


• Assists clients with making changes to existing coverage in an automated environment supported by transactional filing


• Determines appropriate billing methods for each client, and applies it accordingly


• Informs and educates clients about policy coverage, changes, exclusion and insurance needs


• Provides technical support to Producers to benefit clients and to reach the agency’s overall business goals


• Prepares proposals and completes applications in cooperation with Producers and account executives


• Submits applications to eligible and appropriate carriers, and ensures that all paperwork is filled out and files appropriately and timely


• Responds to client’s needs by producing binders, certificates, policies, endorsements and other related items


• Actively seeks out referrals from current client base, and follows up to generate new business


• Works to retain existing business by preparing summaries of insurance, schedules and proposals as needed for account review, remarketing renewals, contacting clients, creating renewal proposals and other renewal activities performed in conjunction with the Producers


• Participates in job specific training and other various Bank training programs, as necessary


• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy


• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations


• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Description

SUMMARY

Responsible for assisting clients with service needs and making changes to existing accounts.

Essential Duties

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Assists clients with service needs and making changes to existing accounts


• Pre-qualifies new business according to agency guidelines


• Assists clients with making changes to existing coverage in an automated environment supported by transactional filing


• Determines appropriate billing methods for each client, and applies it accordingly


• Informs and educates clients about policy coverage, changes, exclusion and insurance needs


• Provides technical support to Producers to benefit clients and to reach the agency’s overall business goals


• Prepares proposals and completes applications in cooperation with Producers and account executives


• Submits applications to eligible and appropriate carriers, and ensures that all paperwork is filled out and files appropriately and timely


• Responds to client’s needs by producing binders, certificates, policies, endorsements and other related items


• Actively seeks out referrals from current client base, and follows up to generate new business


• Works to retain existing business by preparing summaries of insurance, schedules and proposals as needed for account review, remarketing renewals, contacting clients, creating renewal proposals and other renewal activities performed in conjunction with the Producers


• Participates in job specific training and other various Bank training programs, as necessary


• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy


• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations


• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree (equivalent experience in service industry may be substituted for college degree requirement)


• Licensure in Property/Casualty and/or Life/Health insurance or be able to get license within 1 month of hire


• One to three years of prior experience with insurance rating and underwriting procedures or similar experience


• Knowledge of insurance products and usages, rating procedures, industry operations and insurance markets are a plus


• Excellent math skills, PC, typing 40-50 wpm, 10 key calculator, telephone, word processing and spreadsheet software


• Good customer service, team-working, organizational, interpersonal and verbal communication skills


• Attention to detail, accuracy and mental concentration for accurately performing tasks with frequent interruptions


• The position requires the ability to sit in front of a computer for long periods of time which may cause visual strain


• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Office Manager


• This position does not oversee other positions

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal company laws and regulations, including internal company policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star Insurance Services’ Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for company sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSIS is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.