Client Services Agent I

Lone Star National Bank; McAllen (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Lone Star Insurance Services in McAllen, TX is seeking a client service professional to assist customers with service needs and make changes to existing accounts.

You will pre-qualify new business, prepare proposals and applications with Producers, submit to carriers, and help with renewals while ensuring compliance with federal and state laws and internal Bank policies.

Qualifications

• Bachelor's degree or equivalent service industry experience.
• Licensure in Property/Casualty and/or Life/Health license or able to obtain within 1 month.
• 1–3 years of experience with insurance rating/underwriting or similar.
• Knowledge of insurance products and markets is a plus.
• Strong math, PC skills, 40–50 wpm typing, and basic spreadsheet use.
• Excellent customer service, teamwork, and communication abilities.
• Bilingual in English and Spanish is desired.

Responsibilities

• Assists clients with service needs and making changes to existing accounts.
• Pre-qualifies new business according to agency guidelines.
• Handles changes to coverage and documentation in an automated environment.
• Determines appropriate billing methods and applies them.
• Informs clients about policy coverage and needs.
• Provides technical support to Producers to meet business goals.
• Prepares proposals and completes applications with Producers and account executives.
• Submits applications to carriers and ensures paperwork is complete and timely.
• Responds to client needs by producing binders, certificates, policies and endorsements.
• Seeks referrals and works to generate new business.
• Supports renewals with summaries, proposals and remarketing activities.

Skills

Customer service

Attention to detail

Teamwork

Verbal communication

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Excel

Job description

Job Details: Job Location: LSIS - McAllen, TX 78504, SUMMARY

Responsible for assisting clients with service needs and making changes to existing accounts.

ESSENTIAL DUTIES

• Assists clients with service needs and making changes to existing accounts
• Pre-qualifies new business according to agency guidelines
• Assists clients with making changes to existing coverage in an automated environment supported by transactional filing
• Determines appropriate billing methods for each client, and applies it accordingly
• Informs and educates clients about policy coverage, changes, exclusion and insurance needs
• Provides technical support to Producers to benefit clients and to reach the agency's overall business goals
• Prepares proposals and completes applications in cooperation with Producers and account executives
• Submits applications to eligible and appropriate carriers, and ensures that all paperwork is filled out and files appropriately and timely
• Responds to client's needs by producing binders, certificates, policies, endorsements and other related items
• Actively seeks out referrals from current client base, and follows up to generate new business
• Works to retain existing business by preparing summaries of insurance, schedules and proposals as needed for account review, remarketing renewals, contacting clients, creating renewal proposals and other renewal activities performed in conjunction with the Producers
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor's degree (equivalent experience in service industry may be substituted for college degree requirement)
• Licensure in Property/Casualty and/or Life/Health insurance or be able to get license within 1 month of hire
• One to three years of prior experience with insurance rating and underwriting procedures or similar experience
• Knowledge of insurance products and usages, rating procedures, industry operations and insurance markets are a plus
• Excellent math skills, PC, typing 40-50 wpm, 10 key calculator, telephone, word processing and spreadsheet software
• Good customer service, team-working, organizational, interpersonal and verbal communication skills
• Attention to detail, accuracy and mental concentration for accurately performing tasks with frequent interruptions
• The position requires the ability to sit in front of a computer for long periods of time which may cause visual strain
• Bilingual in English and Spanish is desired

ORGANIZATION

This position reports to the Office Manager

This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal company laws and regulations, including internal company policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star Insurance Services' Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for company sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSIS is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.