Client Service Supervisor - Monday to Friday; weekends as needed; 7:00am to 3:30pm

Ultipro; Florence (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

Ultipro in Florence, KY seeks a Client Service Supervisor to lead a team of client service specialists on a Monday–Friday schedule with weekends as needed. The role focuses on directing workflows, managing inquiries, and ensuring timely resolutions.

Responsibilities include training staff, creating documented resolutions, supporting assigned accounts, and handling escalations, with emphasis on quality and multi-tasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.
• Professional certification may be required in some areas.

Responsibilities

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Resolving Conflict

Multi-tasking

Education

High School Diploma or GED

Job description

Client Service Supervisor - Monday to Friday; weekends as needed; 7:00am to 3:30pm

Job Category: Client Services

Requisition Number: CLIEN010443

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Florence, KY 41042, USA

Description

Job Requirements

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities

• Quality Focus
• Problem Solving
• Resolving Conflict
• Ability to Multi-task

Education and Work Experience

• High school diploma or GED required
• Minimum seven years industry experience required
• Minimum five years supervisory experience required

Certifications and Licenses

• Professional certification may be required in some areas

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.