Client Service Supervisor

SPS North America; Santa Clara (CA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefits: Medical, Dental, Vision, 401

Job summary

SPS North America is seeking a Client Service Supervisor to sit on-site with our client and oversee multiple sites or projects. You will lead daily service delivery, manage staff, and ensure client satisfaction while adhering to SPS policies.

Reporting to the Client Service Manager or equivalent leadership, you will drive process improvements, manage budgets, and maintain strong client communication across cross-functional teams. Local travel up to 25% is required.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years in high-level relationship building and operational management.
• Experience supervising 5–10 employees.
• Ability to interact with C-level executives.
• Solid selling skills.
• Industry experience is a plus.
• Driven by client satisfaction with diplomacy and ownership.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Professional appearance and adherence to policies.

Responsibilities

• Lead day-to-day service delivery and client request management.
• Ensure KPI/SLA compliance and meet all client and SPS deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain client and employee satisfaction; coach, develop, evaluate, and retain team members.
• Ensure compliance with SPS policies, safety, security, and regulatory standards.
• Resolve operational issues, incidents, and escalations in a timely manner.
• Drive process improvements, operational excellence, and special projects.
• Maintain strong communication with clients, leadership, and cross-functional teams.
• Results-driven and client-focused.
• High integrity with strong business ethics.
• Excellent communication, presentation, and interpersonal skills.
• Exceptional customer service with a professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive matters.
• Patient, tactful, and skilled in managing difficult situations.
• Effective listener and clear communicator.
• Professional, personable, and knowledgeable in client-facing environments.
• Adaptable and able to manage multiple priorities simultaneously.

Skills

Relationship building

Operational management

Staff supervision

C-level interaction

Selling skills

Industry experience

Client satisfaction

Diplomacy

Team oriented

Strategic thinking

Professional appearance

Education

High School Diploma

Bachelor's degree preferred

Job description

The Client Service Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects.The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. TheCSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Reports To: The Client Service Supervisor will report to the Client Service Manager, Client Manager, Client Director, or equivalent leadership.

Duties and Responsibilities:

Lead day-to-day service delivery and client request management.

Ensure KPI/SLA compliance and meet all client and SPS deadlines.

Manage site operations, staffing, schedules, resources, and vendor partnerships.

Oversee financial performance, budgeting, P&L, profitability, and account growth.

Maintain high levels of client and employee satisfaction (CSI/ESI).Coach, develop, evaluate, and retain team members to drive performance.

Ensure compliance with SPS policies, safety, security, and regulatory standards.

Resolve operational issues, incidents, and escalations in a timely manner.

Drive process improvements, operational excellence, and special projects.

Maintain strong communication with clients, leadership, and cross-functional teams.

Results-driven and client-focused.

High integrity with strong business ethics.

Excellent communication, presentation, and interpersonal skills.

Exceptional customer service with a professional demeanor.

Strong organizational skills and attention to detail.

Ability to maintain confidentiality and handle sensitive matters.

Patient, tactful, and skilled in managing difficult situations.

Effective listener and clear communicator.

Professional, personable, and knowledgeable in client-facing environments.

Adaptable and able to manage multiple priorities simultaneously.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred.
• Minimum of 3+ years of experience in high level relationship building and operational management.
• Previous management/ supervisor experience overseeing 5-10 employees.
• Ability to build business relationships and interact effectively with “C” level executives.
• Solid understanding of selling skills.
• Industry related experience a plus.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$33 - $35 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.