Client Service Manager

SPS North America; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Paid Time Off (PTO)

Bonuses

Comprehensive benefits

Job summary

SPS North America is seeking a dynamic Workplace Solutions Manager in Washington, DC to lead integrated workplace services for a premier corporate client location. You will steward front-of-house hospitality, meeting services, mail/office operations, and vendor partnerships to deliver exceptional employee and guest experiences.

In this highly visible role, you will drive continuous improvement, manage budgets and KPI/SLA performance, and build a high-performing team of workplace service

Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience leading both customer-facing and operational service functions.
• Strong project management, organizational, and analytical skills.
• Excellent communication, relationship-building, and stakeholder management abilities.
• Advanced proficiency with Microsoft Office applications.

Responsibilities

• Develop and execute workplace strategies to enhance employee engagement, productivity, and culture.
• Deliver hospitality experiences for employees, clients, and visitors while maintaining service standards.
• Serve as trusted advisor to client stakeholders on workplace trends and service delivery initiatives.
• Lead reception, concierge, conference services, hospitality, and visitor management functions.
• Oversee mailroom, shipping/receiving, office services, logistics, and workplace support.

Skills

Leadership

Project management

Communication

Stakeholder management

Relationship building

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Job description

Washington, District of Columbia, United States

Workplace Solutions Manager

Transform the Workplace. Elevate the Experience.

We are seeking a dynamic, hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier corporate client location. This highly visible leadership role combines front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.

As the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment—ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success.

Job Summary

Lead the Workplace Experience

• Develop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.
• Deliver exceptional hospitality experiences for employees, clients, and visitors.
• Serve as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.
• Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination.
• Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion.

Oversee Front-of-House Operations

• Lead reception, concierge, conference services, hospitality, and visitor management functions.
• Ensure consistent delivery of world-class guest and employee experiences.
• Oversee executive visits, VIP hosting, workplace events, and catering coordination.
• Establish and maintain service standards across every customer-facing touchpoint.
• Promote a hospitality-first culture that consistently exceeds expectations.

Manage Back-of-House Operations

• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
• Partner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.
• Coordinate office moves, space reconfigurations, and occupancy initiatives.
• Monitor service levels, workflow efficiency, and operational performance.
• Implement continuous process improvements that enhance service quality, productivity, and cost efficiency.

Lead Teams & Service Partners

• Recruit, coach, mentor, and develop workplace service professionals.
• Build a high-performing culture centered on accountability, collaboration, and exceptional customer service.
• Manage vendor relationships, contracts, and service delivery expectations.
• Conduct ongoing training focused on hospitality, operational excellence, and service standards.

Drive Business Results

• Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Analyze workplace data, customer feedback, and operational metrics to drive continuous improvement.
• Manage workplace services budgets and identify opportunities for operational optimization.
• Present business reviews, workplace insights, and performance reports to client leadership.
• Lead strategic initiatives that improve operational effectiveness and workplace satisfaction.

Required Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience leading both customer-facing and operational service functions.
• Strong project management, organizational, and analytical skills.
• Excellent communication, relationship-building, and stakeholder management abilities.
• Advanced proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting corporate, professional services, financial services, or Fortune 500 organizations.
• Experience with integrated facilities management, workplace services, or hospitality operations.
• Familiarity with workplace technology platforms and service management systems.

What Success Looks Like

The successful Workplace Solutions Manager will:

• Deliver consistently exceptional employee and guest experiences.
• Build trusted relationships with executive stakeholders and client leadership.
• Maintain high-performing workplace operations with measurable service outcomes.
• Lead engaged, customer-focused teams that consistently exceed expectations.
• Drive innovation and continuous improvement across workplace services.
• Create a workplace environment that reflects the client's culture, brand, and business objectives.
• Foster a collaborative team environment across workplace service functions and third-party partners.
• Communicate effectively with internal teams, vendors, and client stakeholders.
• Participate in cross-functional meetings and strategic initiatives.
• Promote operational best practices and continuous improvement.
• Share knowledge and implement innovative workplace solutions across the organization.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to walk throughout the workplace to monitor operations and engage with staff.
• Ability to lift up to 10 pounds.
• Ability to work effectively under pressure and manage competing priorities during peak business periods.

Travel

Travel may be required based on business needs.

Other Duties

This job description is intended to describe the general nature and level of work performed. Duties and responsibilities may change at any time based on business needs.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$80,000 - $90,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.