Client Service Specialist

JPMorgan Chase & Co.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase's InstaMed team seeks a Client Service Specialist to deliver exceptional customer service and operational support, handling client inquiries, processing transactions, and troubleshooting issues.

You will identify opportunities to refer services based on client needs, apply policies, and work in a fast-paced team to protect data integrity and ensure accurate processing.

Qualifications

• Baseline knowledge of client service operations and transaction processing.
• Ability to apply policies and procedures to solve problems.
• Excellent communication skills with ability to ask probing questions.
• Ability to work in a fast-paced environment and in a team.
• Strong interpersonal skills to interact with clients.
• Ability to accurately process transactions and ensure data integrity.

Responsibilities

• Provide daily customer service support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues.
• Identify opportunities to refer services based on client needs, leveraging understanding of financial products and market trends.

Skills

Customer service

Policy application

Communication skills

Team work

Transaction processing

Data integrity

MS Windows

MS Office

Tools

MS Windows

MS Office

Job description

If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team.

As a Client Service Specialist within the InstaMed team at JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address InstaMed client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures.

Job Responsibilities

• Provide daily customer service support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures.
• Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Required Qualifications, Capabilities and Skills

• Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
• Demonstrate ability to apply policies and procedures to solve non-routine problems.
• Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
• Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
• Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
• Ability to accurately process transactions and ensure data integrity.
• Skills to manage multiple tasks efficiently in a fast-paced environment.
• Ability to identify common issues and provide straightforward solutions.
• Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.

Work schedule hours for this opportunity will be Monday - Friday, 11:30am - 8:00pm ET. As hours become available, there will be an opportunity to work earlier shifts.