Client Service Specialist

Citi; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Citi is seeking a Client Service Specialist based in New York to enhance client engagement through effective branch operations. The role involves promoting digital banking solutions while ensuring outstanding customer service. Candidates should have a Bachelor’s degree and experience in customer service or sales.

Your role will be essential for optimizing client satisfaction and operational efficiency in the branch. The position is an equal opportunity employer, providing a diverse working environment.

Qualifications

• Degree from a recognized institution or equivalent level of experience.
• Proven customer service or sales experience, ideally in a banking environment.
• Strong communication skills that allow for clear interactions with clients.
• Ability to drive clients towards embracing digital banking tools.

Responsibilities

• Coordinate the application of the Attention and Operation Model in the Branch.
• Promote products and services effectively to clients.
• Manage branch material resources and staff efficiently.
• Ensure compliance with legal and regulatory standards.

Skills

Customer service experience

Sales experience

Effective communication

Digital platform integration

Education

Bachelor's degree or equivalent experience

Job description

Client Service Specialist

Job Req Id: 25920419

Location: Kowloon, Kowloon City, Hong Kong SAR

Job Type: On-Site/Resident

Posted: Nov. 06, 2025

In this role, you’re expected to:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's/University degree or equivalent experience
• Experience in customer service, sales and/or referencing in branchesConsistently demonstrates clear and concise written and verbal communication
• Able to build connection between our digital platform and our clients
• Remodeling our clients banking behavior in embracing digitization

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.