Client Service Specialist

Insight Global; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Insight Global is seeking a client-focused banking professional to serve as a key contact for commercial clients throughout the relationship lifecycle. You will coordinate onboarding activities, address service requests, and partner with internal teams to deliver a seamless client experience.

The role emphasizes building strong client relationships, identifying opportunities to expand banking services, and maintaining high responsiveness and professional standards in a fast-paced environment.

Qualifications

• 3+ years of experience in banking or related financial services.
• Knowledge of commercial deposit products and cash management.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as a primary point of contact for commercial banking clients and relationship managers.
• Guide clients through account setup, treasury implementation, and ongoing service needs.
• Coordinate with operations, treasury, and product teams to ensure timely resolution of requests.
• Monitor client inquiries and research issues through to completion.
• Build strong internal partnerships to support client satisfaction and retention.
• Identify opportunities to introduce additional banking products and services when appropriate.
• Escalate complex issues and advocate for clients to ensure successful outcomes.
• Maintain a high level of responsiveness, accuracy, and professionalism.

Skills

Banking experience

Treasury management

Commercial banking

Communication skills

Organizational skills

Problem solving

Multitasking

Microsoft Office

Tools

Banking platforms

CRM software

Job description

Job Description

A large commercial banking client is seeking a client-focused banking professional to serve as a key contact for commercial clients throughout the relationship lifecycle. This individual will coordinate onboarding activities, address service requests, and partner with internal teams to deliver a seamless client experience.

Key Responsibilities

• Serve as a primary point of contact for commercial banking clients and relationship managers.
• Guide clients through account setup, treasury implementation, and ongoing service needs.
• Coordinate with operations, treasury, and product teams to ensure timely resolution of requests.
• Monitor client inquiries and research issues through to completion.
• Build strong internal partnerships to support client satisfaction and retention.
• Identify opportunities to introduce additional banking products and services when appropriate.
• Escalate complex issues and advocate for clients to ensure successful outcomes.
• Maintain a high level of responsiveness, accuracy, and professionalism.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3+ years of experience in banking, treasury management, commercial client service, or related financial services roles.
• Understanding of commercial deposit products, cash management solutions, and business banking services.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience using Microsoft Office and client relationship or banking platforms.