Client Service Spec- Warde

Trinity Health MI; Ann Arbor (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Trinity Health is seeking a Client Service Specialist in the Laboratory to provide detailed technical support to current and potential clients. You will act as a liaison between referral laboratories and the laboratory, resolve issues, and ensure a high level of customer satisfaction.

Candidates should have an Associate's degree and at least 2 years of clinical laboratory or client services experience; a Bachelor's degree is preferred.

Qualifications

• Associate's degree from an accredited college/university required.
• 2 years clinical laboratory experience or 2 years Client Services experience in a laboratory environment required.
• Bachelor's degree preferred.

Responsibilities

• Responds to technical inquiries from clients and maintains information on assays performed.
• Resolves problems, relays information, and handles special testing requests.
• Gathers information and data requested by clients and consults with manager on unusual requests.
• Maintains rapport with other laboratory departments to provide service excellence.
• Assists in establishing new client accounts and familiarizes staff with policies.
• Assists in test result entry when needed and alerts management to potential issues.
• Maintains proficiency in computer systems for Client Services and handles confidential information.
• Upholds Trinity Health mission and values and ensures safe practices.

Skills

Communication

Analytical skills

Team player

Laboratory knowledge

Customer service

Education

Associate's degree

Bachelor's degree preferred

Job description

Employment Type

Full time

Shift

Day Shift

Description

Client Service Specialists provide detailed technical support for current and potential Warde Medical Laboratory clients, and act as a resource for laboratory staff. Customer support includes problem resolution, providing information and responding to inquiries. Responsible for maintaining service excellence by monitoring client level of satisfaction and needs. Also act as liaisons between referral laboratories and Warde Medical Laboratory. Informs management of unusual client issues and make recommendations for service improvements.

Job Competencies

• Warde Medical Laboratory
• Job Title: Client Service Specialist, Laboratory
• Department: Laboratory
• Reports To: Client Service Manager
• Job Code: R01687
• Date: 8/10/26

Skills, Knowledge, Education and Experience

Education and Experience

• Associate's degree from an accredited college/university required.
• 2 years clinical laboratory experience or 2 years Client Services experience in a laboratory environment required.
• Bachelor's degree preferred.

Skills/Knowledge

• Strong oral and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work as a member of a team.
• Understanding of laboratory procedures and methods, operations, terminology, and logistics.
• Excellent customer service skills.

ESSENTIAL FUNCTIONS

• Responds to technical inquiries from clients. Maintains technical information on assays performed at Warde Medical laboratory and referral laboratories.
• Resolves problems, obtains and relays information, facilitates special testing requests and responds to inquiries and complaints in a manner requiring knowledge of policies, procedures, and operations of the laboratory.
• Follows up quickly on requests for information and pricing from clients. Gathers appropriate information, statistics, and data requested by clients, and consults with manager when necessary, regarding unusual requests.
• Maintains a rapport with other laboratory departments, including technical, specimen processing, sendouts, IT, and lab services to provide service excellence to clients.
• Assist in establishing new clients’ accounts by making contact with the new client sendout staff and familiarizing the client with Warde Medical Laboratory policies and procedures.
• Assists in test resulting when needed.
• Alerts lab management to potential problem issues with clients. Proposes new services or changes to current policies that would benefit clients.
• Maintains proficiency in all computer systems necessary for performing job duties in Client Services.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in resolution.
• Maintains the confidentiality of information acquired pertaining to patients, physicians, associates and clients. Discusses patient information only among appropriate personnel in appropriately private places.
• Behaves in accordance with the Mission, Vision and Values of Trinity Health.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.