Client Service Send out Tech Representative

Clinical Labs Of Hawai'i, LLP; Aiea (HI); On-site; USD 33,000 - 37,000; Full time

Job summary

Clinical Laboratories of Hawaii, LLP is seeking a Laboratory Assistant in Aiea Heights, HI. The role supports specimen processing, add-ons, and send-outs while ensuring prompt communication with clients and maintaining confidentiality.

We offer 40 hours per week with pay in the $24.76–$27.24 per hour range. Candidates should have a high school diploma or equivalent, strong problem-solving skills, and proficiency with computer software.

Qualifications

• High School Diploma or equivalent (college degree preferred)
• Strong problem-solving and decision-making skills
• Computer proficiency with the ability to learn new software quickly
• Excellent organizational, interpersonal, and communication skills

Responsibilities

• Provide immediate responses to client and customer questions
• Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
• Investigate and resolve client issues, discrepancies, and report concerns
• Notify clients of STATs and critical values in accordance with guidelines
• Track and monitor send-out tests, escalating issues when necessary
• Collaborate with laboratory staff to ensure timely service and accurate results
• Maintain confidentiality, compliance, and professional communication at all times

Skills

Problem solving

Communication

Organization

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions

Location

Aiea Heights, Honolulu, Hi

Status

Full-Time

Days/Hours

TBD

Base hourly pay rate

$24.76 - $27.24

In This Role, You Will

• Provide immediate responses to client and customer questions
• Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
• Investigate and resolve client issues, discrepancies, and report concerns
• Notify clients of STATs and critical values in accordance with guidelines
• Track and monitor send-out tests, escalating issues when necessary
• Collaborate with laboratory staff to ensure timely service and accurate results
• Maintain confidentiality, compliance, and professional communication at all times

All You Need Is

• High School Diploma or equivalent (college degree preferred)
• Strong problem-solving and decision-making skills
• Computer proficiency with the ability to learn new software quickly
• Excellent organizational, interpersonal, and communication skills

Bonus Points If You've Got

• Laboratory Assistant (LAS or LA) experience
• Previous customer service experience
• 1-2 years working in a clinical laboratory environment

We’ll Give You

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunities to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging - we're a community!

We Also Want You To Know

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours

40

Job Category

Laboratory Operations

Company

Clinical Laboratories of Hawaii, LLP

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.