Client Service Representative/ Veterinary Receptionist

Cocoa Veterinary Hospital; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Job summary

Cocoa Veterinary Hospital in Cocoa, FL is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital.

In this fast-paced role you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience is required
• Proficiency in handling a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Pluse
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and maintain financial records
• Support clients with essential information about services
• Create exceptional client experiences and build trust through compassionate service

Skills

2+ years of experience in a customer

Tools

Pluse veterinary practice management software

Job description

Client Service Representative/ Veterinary Receptionist

Cocoa, FL

Cocoa Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $16-18per hour, for each hour worked
• This is a flexible, full-time position with a 4/10 schedule. Availability is needed Monday–Friday, with rotating weekend shifts from 8:00 AM–12:00 PM.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience is required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pluse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Cocoa Veterinary Hospital?

Cocoa Veterinary Hospital is a well-established, three-doctor practice providing compassionate care to dogs, cats, birds, exotics, and pocket pets. Our full-service hospital offers wellness care, dentistry, surgery, digital radiography, ultrasound, in-house diagnostics, anesthesia, and patient monitoring.

Our doctors value the skills and contributions of our entire veterinary team and encourage team members to stay actively involved in patient care, diagnostics, treatments, and procedures. With a collaborative culture, diverse caseload, and opportunities for continued learning and professional growth, Cocoa Veterinary Hospital is a great place for veterinary professionals who want to use their skills, grow their careers, and make a meaningful impact on patients and clients.

#LI-TR 1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Cocoa Veterinary Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.