Client Service Representative – Surety

Jobtailor; Schaumburg (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is hiring for a client support role focused on bond lifecycles in Schaumburg, IL. You will assist with bond requests, review and process documentation, and maintain accurate client records to ensure timely service.

The ideal candidate has excellent communication, organizational skills, and at least 1 year in the insurance industry. A high school diploma is required, with a P&C license preferred or achievable after hire. Proficiency in MS Office is expected.

Qualifications

• Excellent written and verbal communication skills to effectively service customers.
• Self-starter; highly organized problem solver with good time management skills to meet deadlines.
• Detail orientation and ability to handle a wide variety of tasks.
• Ability to work on a fast-paced, high-energy team while maintaining a positive attitude.
• High school diploma or equivalent is required.
• Property & Casualty license preferred, or ability to obtain upon hire.
• Proficient in MS Office Suite (Word, Excel, Outlook).
• 1 year of experience working in the insurance industry.

Responsibilities

• Support clients with their bond needs throughout the bond lifecycle.
• Assist with bond requests.
• Review and process documentation.
• Maintain accurate client and bond information.
• Coordinate with carriers and internal teams.
• Help ensure timely, seamless service for clients.

Skills

Communication skills

Self-starter / initiative

Detail orientation

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office Suite

Word

Excel

Outlook

Job description

• Support clients with their bond needs throughout the bond lifecycle
• Assist with bond requests
• Review and process documentation
• Maintain accurate client and bond information
• Coordinate with carriers and internal teams
• Help ensure timely, seamless service for clients

Requirements

• Excellent written and verbal communication skills to effectively service customers
• Self-starter; highly organized problem solver with good time management skills to meet deadlines
• Detail orientation and ability to handle a wide variety of tasks
• Ability to work on a fast-paced, high-energy team while maintaining a positive attitude
• High school diploma or equivalent is required
• Property & Casualty license preferred, or ability to obtain upon hire
• Proficient in MS Office Suite (Word, Excel, Outlook)
• 1 year of experience working in the insurance industry

Core Competencies

Demonstrates expertise in client support throughout the bond lifecycle, ensuring accurate documentation and timely service. Proficient in communication and organization, with a strong focus on detail and problem-solving in a fast-paced insurance environment.

Highest-signal resume keywords

• Client Support
• Documentation Review
• MS Office Suite Proficiency
• Property & Casualty License
• Insurance Industry Experience

Hard Skills

• Documentation Processing
• Bond Lifecycle Management
• Detail Orientation
• Time Management
• Problem Solving

Soft Skills

• Excellent Communication Skills
• Organizational Skills
• Positive Attitude
• Team Collaboration

Certifications & Qualifications

• Property & Casualty License

Industry Keywords

• Insurance Industry
• Client Service
• Bond Requests
• Carriers Coordination

Tools & Technologies

• MS Office Suite
• Word
• Excel
• Outlook