Client Service Representative, Overnight

ethosveterinaryhealth; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, Vision insurance

HSA / FSA

Life and Disability insurance

PTO and Holidays

Pet discount

Professional development and tuition

Uniform stipend

Retirement plan

Job summary

Gulf Coast Veterinary Specialists in Houston, TX is seeking an experienced Client Service Representative for overnight coverage. You will be the first point of contact for clients, coordinating admissions, discharges, and communications while supporting emergency and specialty teams.

Responsibilities include educating clients, scheduling appointments, and processing transactions in a fast-paced environment. English fluency is required; weekend differential applies.

Qualifications

• Exceptional first impressions with outstanding communication and customer service.
• Adaptability to fast-paced environments and multitasking across departments.
• Demonstrated customer service excellence and relationship-building with clients.
• Flexibility to adapt to evolving protocols and collaborative work.
• Fluent English (speaking & reading) required; multiple languages a plus.

Responsibilities

• Educate and support clients and referring veterinarians about services and options.
• Coordinate appointments at a multi-specialist hospital, ensuring a seamless process.
• Manage reminders and follow-ups via phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records with attention to detail.

Skills

Exceptional first impressions

Adaptability

Multitasking

Customer service excellence

Flexibility and teamwork

Fluent English

Job description

Client Service Representative, Overnight

Are you an experienced Veterinary Client Service Representative seeking a fresh and dynamic work environment where your exceptional service and expertise are truly appreciated? If so, we want to hear from you!

$17 - $19/hr. +$2/hr. Overnight / $3/hr. Weekend Differentials | Gulf Coast Veterinary Specialists Houston, TX

• $17 - $19/hr., based on experience
• $2/hr. overnight differentials
• $3/hr. weekend differential

Full-Time Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule:

• Full-Time
  • Sunday, Thursday, Friday
  • Monday, Tuesday, Saturday
  • Rotating Weekends
  • 6:00pm - 6:30am

Job Description:

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care, and specialty departments while serving as the first point of contact for clients and patients. In this fast-paced environment, you will help create a welcoming and compassionate experience for pet owners, coordinate patient admissions and discharges, manage client communications, schedule appointments, process financial transactions, and support the flow of information between clients and the medical team.

Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail

Qualifications:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why choose GCVS?

• Make a meaningful impact by being an advocate for pets and their families.
• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

About GCVS

At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day.

Nearby Communities

• Houston, TX
• Pearland, TX
• Friendswood, TX
• League City, TX
• Webster, TX
• Clear Lake, TX
• Pasadena, TX
• Baytown, TX
• Sugar Land, TX
• Missouri City, TX
• Katy, TX
• Richmond, TX
• Cypress, TX
• Spring, TX
• The Woodlands, TX
• Humble, TX
• Kingwood, TX
• Channelview, TX
• La Porte, TX
• Deer Park, TX

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.