Client Service Representative- Medical Billing

Headlight; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision on the 1st

Paid Vacation, Sick and Holidays

401(k) plan with company contribution

Employee Assistance Program

Professional development opportunities

Collaborative culture

Impactful role in patient care

Job summary

Headlight is transforming mental healthcare with a patient-centered approach, delivering care through a seamless blend of clinical excellence and cutting-edge technology. The team values autonomy, collaboration, and a commitment to improving patient outcomes across the Western U.S.

This W2, full-time billing role supports clients and clinicians, handling eligibility checks, claims processing, and account management within NextGen and related systems.

Qualifications

• High school diploma or GED required.
• 2 years of experience in medical/mental health billing.
• Knowledge of contract requirements, eligibility and benefits information.
• Knowledge of Medical Billing processes and procedures.
• Experience with Excel, Word and NextGen systems.
• Ability to read, interpret and compile procedures.

Responsibilities

• Answer client phone lines and SMS/texts on Five9 portal.
• Manage billing emails and respond or distribute emails.
• Respond to clinician inquiries via emails, phones and EHR tasks.
• Manage EHR tasks to Billing Team.
• Review and resolve patient accounts and eligibility.

Skills

Medical Billing

Billing Software

Education

High School Diploma or GED

Tools

NextGen

Excel

Word

Job description

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Answer Client Phone lines and SMS/texts on Five9 portal.
• Manages Billing Emails and responds or distributes emails accordingly.
• Responds to Clinician inquiries via emails, phones and EHR tasks.
• Manages EHR tasks to Billing Team.
• Resolution of client accounts.
• Interact and provide eligibility and benefits to office staff, providers, and clients as requested.
• Coordinate account status with providers, staff, patient account representatives and management as needed.
• Verify eligibility for insurance and/or coverage changes for established clients.
• Posts CPT Testing and Paperwork charges.
• Research of insurance updates and changes.
• Review aged receivables by insurance or provider or days, follow-up on outstanding claims up to and including appeals.
• Provide account status with providers, staff, clients, and management asneeded.
• Review and edit client account information as needed.
• Processes and Posts patient payments on balances due.
• Correct data entry errors and reprocess claims for payment.
• Correct Charge Entry error and resubmit corrected claims.
• Identify accounts that require further collection efforts up to and including referral to collection agency.
• Process written and verbal correspondence as related to collection efforts.
• Initiate Client Payment Plans.
• Post Adjustments to accounts accordingly.
• Reports to Billing Managers on new insurance trends and new insurance carve-outs.
• Reports to Billing Managers any insurance issues in efforts to improve quality.
• Provide input to management and/or department meetings of ideas/suggestions that would enhance department productivity.
• Participates in Billing Projects as assigned.
• Perform other duties as may be assigned.

Qualifications

• Possess a High School Diploma or GED/High School Equivalency.
• Two years of previous experience in a medical/mental health billing office.
• Knowledge of contract requirements, eligibility, and benefit information.
• Knowledge of Medical Billing processes and procedures.
• Experience with Excel, Word, and other computer programs, including but not limited to NextGen.
• Ability to read, interpret and compile procedures and information related to job duties and responsibilities.

Benefits

• W2 role with competitive hourly rate.
• Medical, Dental and Vision on the first of the month after employment
• Paid Vacation, Sick, and Holiday time
• Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
• 401(k) plan with company contribution
• Opportunity to work in a cutting-edge healthcare technology environment
• Professional development opportunities and training
• Collaborative and supportive work culture
• Impactful role contributing to the enhancement of patient care and healthcare processes

$25 - $30 an hour

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace.

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.