Client Service Representative (CSR) - Veterinary Hospital

GRANTS LICK VETERINARY HOSPITAL, P.S.C.; Alexandria (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan with employer matching contributions

Paid Time Off (PTO)

Paid Holidays

Employee Discount + Monthly Credit

Uniform Allowance

Continuing Education Allowance

Bonus & Recognition Platform

Employee Assistance Program (EAP)

Job summary

GRANTS LICK VETERINARY HOSPITAL, P.S.C. in Alexandria, Kentucky is seeking a Customer Service Representative who thrives in a fast-paced environment. The role requires providing excellent customer service, scheduling appointments, and maintaining accurate records.

The ideal candidate has prior veterinary or medical office experience, strong communication skills, and a reliable work ethic. The hospital offers a competitive compensation package including health insurance and a retirement plan.

Qualifications

• Prior experience in a veterinary practice or medical office is preferred.
• Strong work ethic with a focus on reliability, attendance, and accountability.
• Proven ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide excellent customer service to clients and guests.
• Schedule appointments and surgeries accurately and efficiently.
• Answer phone calls and relay messages appropriately.
• Maintain accurate client and patient records.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Grants Lick Veterinary Hospital

Grants Lick Veterinary Hospital has been serving families since 1962. We are a multi-doctor practice looking for a CSR who is confident in a fast-moving environment, passionate about compassionate patient and client care, and thrives in a collaborative, team-driven environment. We take pride not only in the care we provide for our community, but also in how we support and invest in our team.

We offer a competitive compensation package including:

• Health Insurance
• Retirement Plan with employer matching contributions
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discount + Monthly Credit
• Uniform Allowance
• Continuing Education Allowance
• Bonus & Recognition Platform
• Employee Assistance Program (EAP)

What to Expect in the Role:

• Provide excellent customer service to clients and guests
• Schedule appointments and surgeries accurately and efficiently
• Answer phone calls and relay messages appropriatelyCheck clients in and out, including processing payments and invoices
• Oversee our online pharmacy and other online platforms
• Maintain accurate client and patient records
• Communicate effectively with medical staff to ensure smooth daily operations
• Support the team with general front desk and administrative duties
• Maintain a positive, professional, and team-oriented attitude

Minimum Qualifications:

• Prior experience in a veterinary practice or medical office is preferred
• Strong work ethic with a focus on reliability, attendance, and accountability
• Proven ability to work efficiently in a fast-paced environment
• Strong communication and teamwork skills
• Excellent attention to detail and follow-through
• Motivated to continue learning and developing skills within veterinary medicine

If you'd like to learn more about our practice, please visit us on Facebook or our website. We look forward to connecting with you!

Facebook: https://www.facebook.com/GLVH859
Website: www.grantslickvet.com