Client Service Representative - Call Center

COVE Animal Health; Middletown (CT); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive PTO and holidays

Medical, dental, and vision insurance

Mental Health Focused Services

401(k) with employer match

Job summary

COVE Animal Health's Pieper Veterinary Call Center in Middletown, CT is hiring a Client Service Representative to deliver a high-quality client experience. You will handle calls, schedule appointments, and guide clients to the appropriate care for their pets.

The role emphasizes calmness under pressure, teamwork with veterinarians and staff, and a commitment to exceptional service in a fast-paced environment.

Qualifications

• Previous experience in a customer service role; veterinary setting preferred.
• Excellent verbal and written communication to interact with clients and staff.
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn veterinary terminology and processes.

Responsibilities

• Answer calls and respond to client inquiries in a friendly, professional manner.
• Schedule appointments and coordinate with veterinarians and technicians.
• Assist clients in navigating the Call Center processes and connect pets with care.
• Maintain accurate records and ensure a welcoming client experience.

Skills

Customer service

Communication

Empathy

Teamwork

Veterinary knowledge

Job description

JOIN OUR TEAM OF
PASSIONATE AND
DEDICATED
PROFESSIONALS!

Positions are available at all of the hospitals within the COVE Veterinary network. You’ll have the opportunity to practice the highest level of care, along with great benefits and a supportive work environment.

Explore many exciting opportunities with COVE!

COVE’s five respected regional brands offer positions for all veterinary professionals in Connecticut, Massachusetts/Rhode Island, Maine, Pennsylvania and Ohio.

Client Service Representative - Call Center

We know that a positive client experience starts with the very first interaction, and Pieper Veterinary is seeking a kind, compassionate, and detail-oriented Client Service Representative for our Call Center to join our team of veterinary professionals in Middletown, Connecticut.

As the first point of contact for many of our clients, you will play an important role in creating a welcoming and supportive experience by answering calls, scheduling appointments, addressing client questions, and helping connect pets with the care they need.

Our vision is simple: to make the community and the people and animals in it happier and healthier, and we need your help to accomplish that.

What to Expect:

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Compensation:
$18.75 - $24.75 per hour - based on experience

Schedule:
This is a full-time position:
Schedule A: Sun, Mon, Tues, Thurs & Fri. 10:00am - 6:30pm. Holidays are required.

Schedule B: Sat, Mon, Tues, Thurs & Fri 9:30am - 5:30pm. Holidays are required.

What's in it for you?

• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role. Experience in a veterinary setting is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

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