Assistant Branch Manager - South Shore

Hingham Institution for Savings; Cohasset (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Family Leave

Short Term Disability

Long Term Disability

Training & Development

Wellness Resources

Job summary

Hingham Institution for Savings in Massachusetts is seeking an Assistant Branch Manager to lead a team of Client Service Representatives and drive deposit growth. You will collaborate with the Branch Manager to deepen relationships with existing customers and attract new ones through outreach.

The role emphasizes operational integrity, policy and process improvements, and delivering exceptional service to both consumer and business clients.

Qualifications

• Strong understanding of branch operations.
• Minimum 3+ years banking or related experience.
• Advanced customer service skills.
• Creative problem solving while maintaining regulatory and ethical standards.

Responsibilities

• Develops and maintains client relationships to drive deposit growth.
• Oversees daily branch operations in line with senior management policies.
• Recruits, develops, and retains a high-performing team with coaching.
• Champions a world-class customer experience through coaching and service.
• Maintains regulatory compliance and adheres to bank policies.
• Supports performance reviews and new account openings.
• May operate a teller drawer and handle service requests as needed.
• Participates in mandatory regulatory training.
• Role requires in-office presence.

Skills

Strong understanding of Branch Ops

3+ years of banking experience

Advanced customer service

Creative problem solving

Tools

Google G Suite

Job description

We're Hingham Institution for Savings, and we've been a part of the community since 1834, making us one of America's oldest and most respected banks! Today, we're a family-run, publicly traded bank with a focus on building lasting relationships and providing exceptional service in Boston, Nantucket, Washington D.C., and the San Francisco Bay Area. We're a tight-knit team of just under 100 people, all dedicated to our mission of strong financial results and a supportive, growth-oriented culture. Our Retail Banking Group, right here in Massachusetts, is where we get to connect with our neighbors, offering personal and small business banking.

About the role

The Assistant Branch Manager will play a crucial role on our management team by working with the Branch Manager to recruit, develop and lead a team of Client Service Representatives who will deliver outstanding and friendly service to both our consumer and business clients, with the goal of driving deposit growth. You will also be responsible for collaborating with the Branch Manager to identify and develop opportunities to deepen relationships with our current customers and find new customers through business and consumer outreach. In addition, you will empower our clients to seamlessly manage their accounts and resolve any issues that may arise, while ensuring their requests are handled efficiently and maintaining the highest standards of operational integrity. Finally, as a member of our team, you will have the opportunity to improve the bank's operations through policy and process innovation, as we believe that every team member, regardless of position, can make a valuable contribution to help us become one of America’s leading banks. This role has an in-office requirement.

Responsibilities

• Develops and maintains client relationships to drive deposit growth.
• Oversees daily branch operations, ensuring alignment with policies set by senior management.
• Recruits, develops, and retains a high-performing team through ongoing coaching, mentoring, and 'bench' building.
• Champions a world-class customer experience by modeling and coaching exceptional service behaviors.
• Upholds the highest ethical standards and ensures team members do the same.
• Maintains regulatory compliance and adheres to bank policies and procedures, including the Bank Secrecy Act and risk management protocols.
• Contributes innovative ideas for problem-solving, product/service enhancements, and efficiency improvements.
• Assists the Branch Manager with performance reviews and new account openings.
• May operate a teller drawer and handle customer service and product maintenance as needed.
• Completes mandatory regulatory and compliance training.
• This role requires employees to be in office.

What does success look like at HIFS?

• Contribute to our amazing culture and grow your career. We are looking for engaged talented individuals that can make a big impact. We have big bank ambitions but with a small bank vibe. Anyone with great ideas and a passion for helping customers can be successful and develop a rewarding career at HIFS.
• We have a flat organizational structure and operate with agility. All our team members are empowered to use their creativity and innovation to create and implement tangible improvements to the bank. You can help us grow!
• Demonstrate a genuine passion for helping people and a commitment to providing exceptional customer service. You'll possess the ability to listen attentively, communicate effectively, and problem-solve creatively! We are committed to providing exceptional training and development opportunities.

Qualifications

• Strong understanding of Branch Operations
• 3+ years of banking or related experience
• Basic computer skills - familiarity with Google GSuite preferred
• Advanced customer service skills
• Creative problem solving that maintains the regulatory and ethical standards of the bank

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.

• Life Insurance
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The pay range for this role is:

60,000 - 80,000 USD per year (Main Office)