Client Service Representative at Chagrin Animal Clinic

Chagrin Animal Clinic, Inc.

Chagrin Falls (OH)

In loco

USD 22.000 - 26.000

Tempo pieno

5 giorni fa

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Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible schedule

Career development

Employee Assistance Program

Employee Referral Program

Descrizione del lavoro

Chagrin Animal Clinic, Inc. is seeking a Client Service Representative (CSR) to deliver an exceptional client experience and support daily clinic operations.

The CSR manages reception, telephone interactions, and records, while maintaining accurate client and patient files and ensuring smooth appointment tracking. The role requires weekend availability, a high school diploma or equivalent, and preference for prior veterinary experience.

Competenze

Demonstrates patience and compassion with doctors, teammates, clients and patients.
Ability to collaborate with the practice team and communicate clearly.
Excellent communication of instructions to clients and team members.
Active listening to follow doctors and client needs to ensure quality care.
Strong organizational skills to track specimens, meds, instructions and workflow.

Mansioni

Open and close the practice per manager instructions.
Keep public areas clean and presentable, including front desk and waiting areas.
Process cash, checks, cards and credit accounts.
Schedule clinic appointments according to doctor preferences and workflow.
Update client/patient files and send client correspondence.
Send reminders and follow-up calls to clients as needed.
Backup the computer system and post daily business.
Greet clients with a warm, friendly demeanor during visits.
Answer incoming calls with proper etiquette.
Present medications and take-home items to clients.
Handle emergencies with care per clinic policies.
Address client concerns to ensure satisfaction.

Conoscenze

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Formazione

High school diploma or equivalent

Descrizione del lavoro

Practice

Chagrin Animal Clinic is a full-service animal hospital and welcomes pet patients in need of routine medical, surgical, and dental care. Our veterinarians have years of experience treating serious conditions and offering regular pet wellness care.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.