Client Service Representative - Arden Hills, MN

CFO Trane U.S. Inc.-CFO; Arden Hills (MN); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies, a world leader in climate solutions, invites you to join us as a Client Service Representative on-site in Minnesota. You will deliver positive client service experiences and sales solutions while meeting business goals.

You will drive account management, oversee contract renewals, collaborate with billing and sales, and respond promptly to inquiries. This role supports growth and customer satisfaction within a sustainable, safe work environment.

Qualifications

• Bachelor’s Degree or 1–3 years in a service or client service role.
• Knowledge of HVAC systems is a plus.
• Ability to handle high-stress situations and communicate effectively.

Responsibilities

• Deliver client service experiences and sales solutions while meeting goals.
• Drive account management and oversee contract renewals and expansions.
• Collaborate with billing and sales to ensure satisfaction and timely proposals.
• Respond to client inquiries within 24 hours and maintain professional relationships.

Skills

Communication skills

High stress tolerance

Effective verbal and written

Microsoft Office (Excel, Word)

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

What's in it for you:

• As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives.
• Provides client support and ensures client satisfaction goals are achieved.
• Supervises account management activities on assigned service accounts.
• Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved.
• Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.
• Collaborates with cross-functional teams including billing and sales.
• Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value.
• This position includes client support and sales activities at client’s facilities.

Where is the work: On-Site (5 days)

What you will do:

• Responsible for client satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits.
• Responsible for responding within 24-hours to all client inquiries and concerns.
• Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
• Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
• Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
• Responsible for facilitation of the Service Linkage program.
• Attends sales and client support development trainings.
• Attends sales meetings.
• Prioritizes workload and client requests to ensure a positive client experience.
• Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
• Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff.
• Provide accurate information in timely manner.
• Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role.
• Attends training to develop relevant knowledge, techniques, and skills.
• Adheres to health and safety policy, and other requirements relating to care of equipment.
• Other responsibilities as required.

What you will bring:

• A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
• Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
• Knowledge of HVAC Systems is a plus.
• Must be able to handle high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
• Proficient in Microsoft Office applications, particularly Excel and Word

Annual Base Salary Range or Hourly Base Pay Range: $61,496.66 - $89,424.99

Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up; educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

To request an accommodation, please contact us at: [e-mail]