Client Service Representative

VCA Animal Hospitals; Town of Ithaca (NY); On-site; USD 26,000 - 29,000; Full time

Job summary

VCA Animal Hospitals is seeking a full-time Client Service Representative with veterinary hospital experience. The CSR will be the face of the practice, greeting clients, handling phones, guiding pets to exam rooms, and processing payments.

The role includes scheduling, follow-up calls, product recommendations, and basic pet care education. Salary range $19-$21 per hour, dependent on experience, with competitive benefits.

Qualifications

• Front-desk customer service in a veterinary setting is required.
• Ability to greet clients, answer phones, and guide pets to exam rooms.
• Strong communication and payment handling skills.

Responsibilities

• Greeting visitors and answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on basic animal care and non-medical pet care tips.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean, organized hospital environment.

Skills

Customer service

Phone etiquette

Scheduling

Job description

Client Service Representative

We are seeking a Full-time Client Service Representative with veterinary hospital experience to join our growing team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations and provide "white glove service".

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Salary range $19-$21 dependent on experience

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, 401K, vacation. sick time accrual, job advancement, and generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com