Client Service Representative

VCA Animal Hospitals, Inc; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet clients, schedule appointments, process payments, and advise on products and services for pets.

This role requires professionalism, empathy, and strong communication to build trust with clients and patients. You will also handle medical records and maintain a clean, organized facility.

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Ability to handle phone and in-person interactions with empathy.
• Experience scheduling and confirming appointments in a fast-paced environment.
• Comfort with explaining fees and processing payments.
• Ability to recommend products and services, including prescriptions when appropriate.
• Willingness to educate clients on basic pet care and husbandry.
• Maintain medical records, charts, and correspondence accurately.
• Maintain a clean and organized hospital environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Outgoing calls for follow-ups and contacting prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products and services and educating on basic pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital cleanliness both inside and outside.

Skills

Customer service

Phone etiquette

Appointment scheduling

Sales & payments

Product recommendations

Client education

Medical records

Facility maintenance

Job description

Client Service Representative

We are seeking an experienced Veterinary Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com