Client Service Representative

Banfield Pet Hospital; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Banfield in Seattle is seeking a Client Service Coordinator to help move clients and pets through the hospital, maximize the veterinary team's productivity, and ensure clear communication with clients and associates in a welcoming, efficient environment.

The CSC will educate clients about wellness plans and hospital services, assist with check-in/docs, process invoices, schedule visits, and support the team with a friendly, can-do attitude.

Qualifications

• Experience in client service and supporting a veterinary team.
• Strong communication and interpersonal skills.
• Ability to educate clients about services and plans.

Responsibilities

• Live and embody Mars Five Principles in self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits and educating clients about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation and entering pet information and history in the computer.
• Assist outgoing clients by providing instructions, invoices, dispensing prescriptions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening/closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Job description

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

A career atBanfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles:

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.

• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

• Efficiency – We use resources to the full, waste nothing and do only what we can do best.

• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Competencies

• Leadership:

  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening

• Functional

  • Preventative care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting