Client Service Coordinator #1190

Banfield Pet Hospital; Mesa (AZ); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure excellent communication with clients and associates. You will educate clients on pet health and wellness plans, assist with documentation, schedule appointments, and support a friendly hospital environment.

The CSC will help ensure a welcoming experience, promote preventive care, and contribute to a high-quality client experience through professional service and timely

Qualificações

• Ability to multi-task—Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.
• Intellectual ability - Follows instructions delivered in an oral, written or diagram format.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; unit conversions.
• Computer skills - Proficient with Word, Excel, Access, Outlook and related software.
• Initiative – shows willingness to take proactive steps to improve processes.
• Integrity – Adheres to values and ethics of Banfield and acts with honesty.
• Cooperativeness – Works well with others and shares information.
• Flexibility – Open to change and able to perform all tasks as assigned.
• Independence – Performs tasks without supervision.
• Stress tolerance – Maintains a positive demeanor under pressure.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route flow of clients and pets for productivity.
• Maximize pets seen by maintaining an efficient hospital flow.
• Provide professional, courteous service and educate clients about pet health.
• Educate clients about Optimum Wellness Plans, preventive care and services.
• Assist incoming clients with documentation and pet information in the system.
• Assist outgoing clients with instructions and invoices, dispense medications, sell products and schedule follow-ups.
• Maintain accurate balances and follow opening/closing procedures.
• Conduct necessary administrative tasks.
• Other duties as assigned.

Conhecimentos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Multi-tasking

Communication

Organizational

Problem Solving

Client Service

Intellectual Ability

Mathematical Ability

Computer Skills

Initiative

Cooperativeness

Flexibility

Independence

Stress Tolerance

Descrição da oferta de emprego

CLIENT SERVICE COORDINATOR

This posting will remain open for a minimum of two weeks from the posting date.

Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles:

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Competencies

• Leadership:
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented

Capabilities and Experience (can do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do)

• Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and