Client Service Representative

Jewelers Mutual Insurance Group; Neenah (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Charitable gift matching

Volunteer time off

401(k) matching and company-contribs

Job summary

Jewelers Mutual Insurance Group in Neenah, WI, is seeking a detail-oriented Renewal Process Support specialist to assist in renewal applications for specialty insurance products. You will coordinate quotes, gather information, and ensure timely delivery of policy documents.

Ideal candidates bring 2+ years in insurance client service, an active Property & Casualty license, and strong communication skills to support multiple producers and enhanced client service.

Qualifications

• 2+ years experience in insurance client service or related roles.
• Active Property & Casualty license required.
• Industry designations such as CISR or CIC preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Renewal Process Support: Assist in renewal applications for Specialty insurance products, coordinating quotes and policy documents.
• Producer Support: Assist 1099 producers with client service and sales activities.
• Versatility: Support multiple producers and types of business as training allows.
• Documentation and Tracking: Record policies, endorsements, and client communications in agency systems.
• Process Improvement: Identify opportunities to improve efficiency and client service.
• Confidentiality: Maintain strict confidentiality and privacy compliance.

Skills

Client service

Communication

Teamwork

Organization

Time management

Attention to detail

Tech proficiency

Insurance knowledge

Education

High school diploma or equivalent

Job description

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

What You'll Be Doing

• Renewal Process Support: Assist in the renewal application processes for Specialty insurance products such as Jewelers Block and Pawn. This includes collecting and verifying information, coordinating quotes, and ensuring timely delivery of policy documents.
• Producer Support: Provide assistance to specific 1099 producers as needed, supporting their client service and sales activities. Collaborate with producers to understand client needs and preferences, offering support in meeting client expectations
• Versatility: Depending on skill set and training, support multiple producers and types of business. Opportunities for learning and growth within the insurance industry will be provided.
• Documentation and Tracking: Ensure accurate documentation and tracking of policies, endorsements, and client communications in agency management systems.
• Process Improvement: Identify opportunities for process improvement and contribute ideas to enhance operational efficiency and client service delivery.
• Confidentiality: Maintain strict confidentiality in handling client information and adhere to all privacy regulations and protocols.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring

• High school diploma or equivalent; additional education or certification in insurance or related fields is a plus.
• 2+ years experience in insurance client service, support, or related roles preferred
• Active Property & Casualty insurance license required
• Industry designation preferred, such as CISR (Certified Insurance Service Representative) and/or CIC (Certified Insurance Counselor) preferred
• Strong communication and interpersonal skills
• Ability to work collaboratively with producers and other team members
• Proficiency in using computer systems and office software
• Detail-oriented with excellent organizational and time management

Certificates, Licenses, Registrations

Active Property & Casualty insurance license required

What We Offer You

• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [e-mail]

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.