Client Service Representative

Veritas Veterinary Partners; Las Vegas (NV); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401k retirement plan with company match

Medical, vision, and dental insurance

Paid parental leave

Job summary

A veterinary service provider in Las Vegas seeks a Client Services Representative. Responsibilities include professional client communication and appointment management, while delivering high-quality service. Ideal candidates have 1+ years of veterinary experience or strong customer service backgrounds. The role offers a competitive salary between $18 to $21 per hour and benefits such as mental health support, educational allowances, and paid time off.

Qualifications

• 1+ years of experience working in a veterinary hospital preferred.
• Ability to work collaboratively and develop long-term relationships.
• Commitment to providing high-level care to patients and clients.

Responsibilities

• Provide professional client communication.
• Check-in clients, schedule appointments, and answer calls.
• Maintain a clean and safe work environment.

Skills

Customer service experience

Communication skills

Organizational skills

Job description

Overview

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

The Las Vegas Veterinary Specialty Center is a specialty practice comprised of board certified and residency trained doctors, licensed veterinary technicians, and support teams who are highly trained in Cardiology, Internal Medicine, Oncology, Ophthalmology, Surgery, Neurology, Physical Rehabilitation, Anesthesia/Pain Management, and Radiology. We are a dedicated group of professionals committed to providing the best medical care to the patients of our community! We understand the value of teamwork and comradery! We collaborate, support, and lift each other up! We are looking to grow our family here and invite you to consider joining our team!

About the job: This position works under general supervision, following established procedures to ensure clients receive efficient and courteous service, client disputes and problems are researched and resolved within established guidelines, and acts as a liaison between the client and various departments.

How you\'ll make a difference

• Provide professional client communication
• Check-in clients for scheduled appointments, schedule appointments, answer incoming calls, direct to appropriate department, answer basic questions
• Processing financial payments and estimate reviews
• Helps keep hospital areas clean and neat, maintain a safe and clean work environment
• Maintains client and patient confidentiality
• Meet or exceed performance standards for work quality and productivity
• Meet or exceed LVVSC/VECC expectations for attendance and punctuality
• Act as an ambassador of LVVSC/VECC at all times, displaying consideration, courtesy, compassion, and professionalism

Qualifications / What you will bring

• Experience working within a veterinary hospital for 1+ years; also open to consider those with a positive attitude and customer service background
• Ability to work in a highly collaborative environment and commitment to develop long term relationships with colleagues, clients, and the community we serve
• Reliable, organized, and committed to provide high level care to our patients and clients
• A craving for lifelong learning and continuous improvements
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity, and a desire to have fun!

Schedule

Tuesday through Friday with rotating weekend availability

Salary

$18.00/hr - $21.00/hr, depending on experience

Benefits

• Highly competitive salary based on experience
• Mental health support with Talkspace
• Continuing education support with CE allowance and PTO
• Reimbursement of membership and licensure fees
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and time to enjoy it!

Location

8650 W Tropicana Ave Suite B107, Las Vegas, NV 89147

Apply today to learn how LVVSC can be your next career home!

Base Pay: $18 USD - $21 USD

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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Seniority level: Not Applicable

Employment type: Full-time

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