Client Service Representative

CFO Trane U.S. Inc.-CFO; Fishers (IN); Hybrid; USD 41,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Fishers, IN is seeking a Customer Service Representative to be the primary care partner for existing and future clients. You will collaborate with Account Managers and Area Service Managers to ensure service needs are met and opportunities for additional services are identified.

The role emphasizes customer advocacy, retention, and renewals, with responsibilities ranging from outbound calls to follow-ups on quotes and service agreements.

Qualifications

• 4+ years of education in Business or Engineering or 4 years of inside sales experience.
• Valid driver’s license for at least 12 months with a clean driving record.

Responsibilities

• Acts as a customer advocate to ensure needs are met and satisfaction remains high.
• Supports account management by identifying and pursuing additional services.
• Serves as the primary contact for assigned customers to support retention.
• Collaborates with Service Account Managers to drive renewals and service opportunities.
• Makes outbound calls using open WIP, Salesforce reports, and other tools.

Skills

Customer service

Account management

Sales experience

Communication

Education

Business or Engineering degree

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Job Description

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Trane is hiring a Customer Service Representative in Fishers, IN. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and future clients. This position works closely with customers to ensure that their service needs are met. This position will also work closely with Account Managers and Area Service Managers as gatekeepers to all service agreements renewals, and technicians to drive pull through revenue from existing clients, complete estimates and quotes, and deliver additional sales revenue through the Quick Quote / Technician Lead program in a specified geographical area.

What you will do

• Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.
• Provides assistance in the account management process for existing clients, including the identification and execution of additional services.
• Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.
• Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.
• Assesses and evaluates potential service agreement opportunities at startup.
• Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.
• Owns and updates the asset linkage tool.
• Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.
• Owns follow-ups on expiring quick quotes internally and externally.
• Owns follow-ups on old non-service agreement customer calls using GANT charts.

What you will bring

• 4+ years of formal educations (Business, Engineering) OR 4 years of successful inside sales experience.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Compensation

• Annual Base Salary Range or Hourly Base Pay Range: $41,000.00 - $97,800.00
• Compensation Type: Salary
• Incentive Eligible: Yes
• Sales Commission Eligible: No
• Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

Equal Opportunity Employer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Accommodations

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]