Client Service Representative

Broadridge Output Solutions; Edgewood (NY); On-site; USD 37,000 - 41,000; Full time

Job summary

Broadridge is hiring an Associate Client Services Representative in the United States to manage client interactions and build strong relationships with issuer and proxy-agent clients. You will respond promptly in a fast-paced, high-volume environment where accuracy matters.

The ideal candidate has a Bachelor's degree and 2–3 years in client service, excellent communication skills, and proficiency with AI tools and Microsoft Office. Join a collaborative team delivering exceptional service.

Qualifications

• Bachelor's degree or equivalent.
• 2-3 years in a client service or client-facing role.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong attention to detail with multitasking and prioritization.
• Excellent presentation, written, and verbal communication skills.
• Ability to build positive, productive client relationships.
• Proficiency with AI tools and Microsoft Office suite.

Responsibilities

• Manage inquiries from beneficial issuer and proxy-agent clients with diplomacy.
• Support clients with share-owner solicitations, data reporting, and service matters.
• Advocate for clients and coordinate with internal departments to resolve issues.
• Inform clients about industry changes and regulatory updates.
• Build and maintain strong issuer and proxy-agent relationships, identifying solutions.

Skills

Attention to detail

Communication skills

Problem solving

Relationship building

Multitasking

Fast-paced work experience

Education

Bachelor's degree or equivalent

Tools

AI tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Responsibilities

• Manage inquiries from beneficial issuer and proxy-agent clients, using diplomacy and sound judgment to achieve mutually beneficial outcomes in a team environment.
• Support beneficial issuer clients and proxy agents with share-owner solicitations, data reporting, problem-solving, and service matters in accordance with applicable NYSE, bank, and broker requirements.
• Advocate for beneficial clients and coordinate with internal departments to resolve issues and meet client goals.
• Keep issuer clients and proxy-agent clients informed about industry and regulatory changes, Broadridge process updates, and potential impacts on their business.
• Build and maintain strong issuer client and proxy-agent client relationships, identifying value-added solutions that address client needs.

Qualifications

• Bachelor's degree or equivalent.
• Two to three years of experience in a client service or client-facing role.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong attention to detail, with the ability to manage multiple tasks and prioritize time effectively.
• Excellent presentation, written, and verbal communication skills.
• Ability to build positive, productive relationships with clients.
• Proficiency with AI tools and Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong problem-solving and critical-thinking skills.

Compensation Range: The salary range for this position is between $27/hr - $30/hr USD. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, international locations and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings

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At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking an Associate Client Services Representative to manage client interactions and builds strong relationships with internal and external partners. This role responds to client needs professionally and promptly in a fast-paced, high-volume environment where accuracy is essential. The ideal candidate is organized, responsive, self-motivated, and committed to delivering excellent service and exceeding client expectations. Team members collaborate in person as needed to learn and work together.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC 'Know Your Rights' poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].