Client Service Representative

VetnCare; Colorado; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Impact bonus

Pet care discounts

Medical, dental, vision insurance

401(k) with match

CE allowance

FSA/HSA accounts

Life and AD&D insurance

Disability coverage

Employee Assistance Program

Calm app & Talkspace

Job summary

VetnCare is seeking a friendly veterinary receptionist to serve clients, answer phones, schedule appointments, and handle check-ins/outs with care. You’ll support doctors and technicians and help maintain accurate records in a fast-paced hospital.

Ideal candidates have experience in veterinary settings, strong customer service, and the ability to stay organized while managing a variable caseload. Join a team focused on compassionate care and client education.

Qualifications

• Experience in veterinary medicine preferred.
• Strong customer service and de-escalation skills.
• Ability to stay organized in a fast-paced clinic.
• Team-oriented and collaborative mindset.

Responsibilities

• Serve as the primary point of contact for client communication and scheduling.
• Manage client check-in/check-out and collect patient info and payments.
• Room patients and obtain medical histories as needed.
• Support doctors and technicians with patient care and routine procedures.
• Assist with vaccine appointments and basic patient handling.
• Aid with diagnostics, sample collection, and in-house lab work when needed.
• Maintain medical records and client documentation accurately.
• Provide clear client education on treatments, estimates, and discharges.
• Assist with appointment reminders and daily workflow management.
• Support variable caseload based on seasonal needs.

Skills

Veterinary medicine experience

Excellent customer service

Strong organization

Team collaboration

Tools

POS system

Job description

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• Previous experience in veterinary medicine preferred
• Strong customer service skills with the ability to connect warmly with clients and confidently de-escalate challenging situations.
• Dependable, proactive, and able to stay organized in a fast-paced environment.
• A collaborative team player who thrives in a busy, hands-on hospital setting.

Benefits

• Shared impact bonus resulting from hospital profitability
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• $1,000 annual CE allowance to invest in your professional growth
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams

Why Join Irvington?

• Career Growth: Gain hands-on experience with advanced and urgent cases that expand your skills beyond a traditional GP setting.
• Supportive Team: Work alongside 2 DVMs, 1 RVT, 5 VAs, and 1 CSR in a collaborative and team-oriented environment.
• Positive Culture: Join a fun, energetic, and caring team where collaboration, humor, and professional growth are valued.
• Make an Impact: Be part of a hospital where every team member is valued and plays an important role in patient care.