Client Service / Reception

Closet Factory; Tualatin (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Stable full-time employment

Supportive team environment

Opportunities for professional growth

Job summary

Closet Factory in Tualatin, OR is seeking a Front Desk Receptionist / Customer Experience Coordinator to be the face and voice of the company. This role involves greeting customers, answering inquiries, and ensuring a great first impression.

The ideal candidate should be friendly, organized, and able to multitask in a fast-paced environment. Join a family-owned business with a collaborative culture where you can make a meaningful impact every day.

Qualifications

• Previous experience in customer service, reception, scheduling, or office administration preferred.
• Ability to handle a fast-paced environment and adapt to changing priorities.

Responsibilities

• Greeting customers and visitors with warmth and professionalism.
• Handling incoming phone calls and responding promptly to inquiries.
• Scheduling free in-home design consultations and coordinating appointments.
• Maintaining accurate customer records and providing administrative support.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Front Desk Receptionist / Customer Experience Coordinator

Location: Tualatin, OR

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Be the First Impression of Closet Factory Portland

At Closet Factory Portland, every great project begins with an exceptional customer experience—and that starts with you.

We're looking for a friendly, organized, and detail‑oriented professional to become the face and voice of our company. As our Front Desk Receptionist / Customer Experience Coordinator, you'll be the first person customers interact with, whether they call, visit our showroom, or need assistance during their project.

If you enjoy helping people, thrive in a fast‑paced environment, and take pride in keeping things organized, this could be the perfect opportunity for you.

We are a locally owned and operated manufacturer of custom closets, garages, pantries, home offices, wall beds, entertainment centers, laundry rooms, and other custom storage solutions. Every project is designed, manufactured, and installed by our local team, and we take pride in delivering an outstanding customer experience from the first phone call through final installation.

What You'll Do

• Greeting customers and visitors with warmth and professionalism
• Answering and directing incoming phone calls
• Responding promptly to emails and customer inquiries
• Scheduling free in‑home design consultations
• Coordinating appointments and calendars for our design team
• Supporting customers throughout every stage of their project
• Working closely with designers, installers, and production staff to ensure projects stay on schedule
• Resolving customer questions and concerns with professionalism and empathy
• Maintaining accurate customer records and project information
• Assisting with administrative and office support tasks
• Helping create a welcoming, organized, and efficient office environment

What Makes You a Great Fit

• Friendly, positive, and professional
• Highly organized with exceptional attention to detail
• Able to multitask without sacrificing accuracy
• Comfortable working in a fast‑paced office where priorities can change throughout the day
• An excellent communicator, both verbally and in writing
• A dependable team player who enjoys collaborating with others
• Resourceful and proactive when solving problems
• Comfortable learning new software and systems
• Proficient with Microsoft Word, Excel, Outlook, and general computer applications

Previous experience in customer service, reception, scheduling, office administration, or project coordination is preferred but not required. We are happy to train the right person with the right attitude.

What It's Like to Work Here

We're a close‑knit team that genuinely enjoys working together. We believe in treating our employees with respect, supporting one another, and creating an environment where everyone can succeed. This isn't a job where you'll spend the day doing the same repetitive task. It's a dynamic role where your organization, communication skills, and ability to help others make a real impact every day. If you like staying busy, solving problems, and being an important part of a successful team, you'll fit right in.

Why Join Closet Factory Portland?

• Stable, full‑time, year‑round employment
• Family‑owned local business with a national brand behind us
• Supportive and collaborative team environment
• Opportunities to learn and grow professionally
• Casual, respectful workplace culture
• Make a meaningful impact on our customers' experience every day

Ready to Join Our Team?

We're looking for someone who is dependable, customer‑focused, and excited to be part of a company that values quality, teamwork, and exceptional service. If that sounds like you, we'd love to hear from you. Apply today and help us create exceptional experiences for every customer who walks through our doors or calls our office.