Client Service & QA Leader – Financial Services

Manulife group; Boston (MA); Hybrid; USD 92,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Manulife seeks an experienced leader to oversee Client Service Representatives and QA professionals serving self-directed investors and advisory program clients. The role combines people leadership with regulatory risk management to deliver exceptional client experiences.

Ideal candidates will have strong leadership, coaching, and communication skills, plus experience in a regulated brokerage/advisory setting and the ability to obtain necessary FINRA licenses. Hybrid work arrangement offered.

Qualifications

• Active FINRA licenses: SIE, Series 7, Series 66 (or 63/65) and Series 24, or ability to obtain within defined period.
• Experience supporting brokerage or advisory clients in a regulated environment.
• Strong understanding of FINRA, SEC, and internal supervisory requirements.

Responsibilities

• Lead and coach a team of Client Service Representatives and Quality Assurance Specialists.
• Ensure timely, accurate client support for self-directed clients and advisory participants.
• Oversee QA program, risk management, and regulatory compliance with FINRA/SEC rules.
• Collaborate across functions to improve advisor and client workflows and reporting.

Skills

Leadership

Client service

Risk management

Communication

Coaching

Education

Bachelor's degree in business, finance, or related field

Job description

Manulife seeks an experienced leader to oversee Client Service Representatives and QA professionals serving self-directed investors and advisory program clients. The role combines people leadership with regulatory risk management to deliver exceptional client experiences.

Ideal candidates will have strong leadership, coaching, and communication skills, plus experience in a regulated brokerage/advisory setting and the ability to obtain necessary FINRA licenses. Hybrid work arrangement offered.