Client Service Project Manager

Guidepoint; New York (NY); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

PTO and holidays

Medical, dental, vision

401(k) with match

Gym membership discounts

LinkedIn Learning access

Job summary

Guidepoint’s Client Service team connects investment firms, consultancies, and corporations with expert insights to inform business decisions. As an Associate Project Manager, you will manage client projects, lead execution, and collaborate with Associates to deliver precise expert matches on requests.

This hybrid role requires three days in the office and offers progression toward Team Lead, with opportunities to expand client relationships and project delivery over time.

Qualifications

• Bachelor’s degree, with strong academic track record.
• Preferred minimum of 1 year of relevant experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service.
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role.

Responsibilities

• Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience.
• Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution.
• Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices.
• Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request.
• Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time.

Skills

AI fluency

Project management

Team leadership

Communication

Attention to detail

Education

Bachelor’s degree

Job description

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate Project Manager on the Client Service team, you will manage client projects, lead execution, and work directly with a team of Associates to deliver the right expert matches for each request. This is a dynamic role that may initially emphasize expert recruiting, project execution, or a combination of both. As responsibilities grow, the role is designed to expand into broader ownership of client relationships and project delivery. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

What You’ll Do:

• Manage day-to-day client project execution and drive delivery across live project requests, ensuring a fast, high-quality client experience
• Run several client requests at once, navigating shifting priorities, evolving project needs, and tight deadlines while maintaining strong execution
• Provide feedback to and work directly with Associates, elevating performance through guidance on sourcing, outreach, vetting, and screening best practices
• Build tailored sourcing strategies and execute targeted research, recruiting, and outreach to identify and qualify the right experts for each client request
• Partner with Business Development and Relationship Management leaders to deepen client engagement, expand use of Guidepoint’s services, and build toward broader account ownership over time

Experience You Will Bring:

• Bachelor’s degree, with strong academic track record
• Preferred minimum of 1 year of relevant experience
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Project Managers:

• Communicate confidently and professionally with clients, experts, and internal stakeholders at all levels
• Manage competing priorities and tight deadlines with strong judgment, organization, and sense of urgency
• Bring strong attention to detail and the ability to navigate complex client requests, communication across multiple stakeholders, and scheduling logistics with accuracy
• Thrive in a fast-paced, entrepreneurial environment and adapt quickly to evolving client needs
• Write clearly and concisely, organize high volumes of information effectively, and deliver a high standard of client service in high-pressure situations
• Work effectively both independently and collaboratively as part of a team

What We Offer:

The annual base salary for this position is $75,000. In addition, this role is eligible for monthly performance-based compensation tied to project execution along with a quarterly bonus tied to the achievement of specific metrics. High-performing Associate Project Managers can earn $1,000 or more per month in additional compensation.

You will also be eligible for the following benefits:

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
• Casual work environment with regular team-building events and social activities

This role is designed for experienced, client-focused professionals who can balance relationship management, team leadership, and strong execution in a fast-paced, results-oriented environment. It offers a clear path for progression, including the opportunity to advance to Team Lead after approximately 2-3 years.

Team Leads take on full ownership of a portfolio of client relationships, along with broader management responsibility for a team of Project Managers and Associates. For high performers, additional internal mobility opportunities may also be available across other business units at Guidepoint.

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guidepoint’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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