Client Service Professional- U.S.A. Independent Contractor at beHired Staffing Remote

Itlearn360; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading staffing company is hiring a Client Service Professional to serve as a primary link to customers, tackling issues and ensuring satisfaction. This remote role requires effective communication and multitasking skills. Candidates should have prior customer support experience and be ready to work 15-20 hours weekly.

Qualifications

• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• Ability to manage different personality types.

Responsibilities

• Manage large amounts of inbound calls with efficiency.
• Identify customers' needs and provide solutions.
• Meet or exceed personal/team targets.

Skills

Communication

Active Listening

Customer Focus

Multi-tasking

Education

High school degree

Job description

Client Service Professional- U.S.A. Independent Contractor job at beHired Staffing. Remote.

About the Client Service Professional Position

We're on the lookout for a Client Service Professionalto be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Client Service Professional Responsibilities

• Manage large amounts of inboundcalls with efficiency and courtesy

• Follow conversation prompts and scripts when handling different topics

• Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile when you can

• Attend educational seminars to improve knowledge and performance level

• Meet or exceed personal/team qualitative and quantitative targets

Client Service Professional Requirements

• Previous experience in a customer support role

• Strong phone and verbal communication skills, plus active listening skills

• Empathetic customer focus, flexibility to manage many different personality types

• Ability to multi-task, set priorities, and manage time effectively

• High school degree

Important Information for Independent Contractors

• Required to work 15-20 hours a week

• 1099 contract employee