Client Service Operations Associate

Pennington Partners & Co.; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Base salary + target bonus

Robust benefits package

401K plan with employer match

HSA plan with employer contribution

Job summary

Pennington Partners is seeking a Client Service Operations Associate to centralize operational support for Client Relationship Officers. You will own account opening, ACAT and custodian tasks, Addepar administration, and reporting across advisory relationships.

The role offers growth with the potential to expand responsibilities as the firm scales, and requires proactive communication, strong project management, and the ability to build processes from scratch.

Qualifications

• Strong communication and project management required.

Responsibilities

• Own account opening, ACAT and custodian workflows.
• Coordinate onboarding, reporting, and documentation for CROs.
• Produce regular, clear reporting to stakeholders.
• Assist with capital calls, subscriptions, K-1s tracking, and CPA-ready packages.
• Support onboarding and onboarding-related tasks across teams.

Skills

Strong communication

Project management

Self-starter

Multitasking

Organization

Analytical ability

Microsoft Office

CRM familiarity

Education

Bachelor’s degree in business/finance

Tools

Addepar

Salesforce

Attio

Nevis

Microsoft Excel

Job description

Founded in 2016, Pennington Partners is an award-winning multi-family office that serves entrepreneurial founders, high-income earners, and multi-generational families through integrated wealth and investment solutions. Managing more than $5 billion across advisory mandates, private funds, and affiliated entities, Pennington Partners brings rigor with an entrepreneurial spirit.

Our culture is vibrant, intelligent, and relentlessly driven. We are an ensemble of exceptional professionals with diverse, multi-disciplinary backgrounds who value independent judgment, integrity, and fresh thinking. While the firm continues to gain scale and institutional structure, we remain deeply committed to our entrepreneurial roots—valuing agility, creativity, and an unwavering client focus.

About the Position

The Client Service Operations Associate at Pennington Partners will play a critical role in centralizing and scaling the operational support we provide to our Client Relationship Officers (CROs). This position directly owns account opening, custodian workflows, Addepar administration, and reporting across the firm’s advisory and platform relationships.

This is a mission-critical role as the firm continues to grow rapidly, and it offers the right candidate significant opportunity to build new processes, demonstrate quick and visible impact, and expand the scope of the role over time.

What Success Looks Like

Success in this role means taking immediate ownership of these areas and demonstrating quick, visible impact. Specifically, we expect to see:

• An intake process that you build for these requests, allowing you to measure your own activity and task volume.
• Clear, regular reporting from you on the volume of work and what it consists of.
• Positive feedback from CROs indicating that they have real support from you in the areas where they are overwhelmed, such as new account onboarding and complex custodian tasks.
• Timely and consistent generation and delivery of reports to stakeholders.
• Your identification of new tasks that fit within this role and further centralize work the firm currently distributes across multiple teams.

What You’ll Do

• Coordinate directly with CROs and cross-functional teams (investment, portfolio management, BD) to streamline execution and ensure proper utilization of software tools across the onboarding, custodian, and reporting workflows below.

The categories and activities below outline what you will own under this role.

BD Support

• Generation of client agreements, IAA generation

CRO Support

• Account opening and ACAT execution as requested by CROs, and Addepar/custodian setup
• Wire and money movement processing and controls
• Custodian workflows, form signatures, and entity paperwork routing
• Specialty onboarding (new clients or additions from existing clients)
• Capital call management, processing calls against commitments
• Completion and tracking of subscription documents
• Collect and track K-1s, build tax-document trackers, and prepare CPA-facing document packages
• New relationship setup
• Pull monthly client reports, and prepare materials for COR and PM client meetings
• Manual transaction entry for Pennington Partners funds

Reporting

• Ad-hoc data pulls from custodians, Addepar, and CRM systems
• Monitoring and managing cash reports
• Allocation monitoring reports
• Margin and margin call reporting
• Ad-hoc management or activity reporting as needs arise

Documentation

• Support process improvements by building and maintaining end-to-end procedures pages for all owned activities in Loop

What We Need

• Strong, proactive communication ability and solid project management follow-through
• Strong written and verbal communication skills, including the ability to succinctly explain complex ideas and deliver clear, regular reporting to stakeholders
• A self-starter mentality with a strong sense of ownership; building processes and reporting cadences from scratch rather than waiting for direction
• Prior experience with custodians (e.g., Schwab, Fidelity, Pershing), account opening/ACAT processes, or subscription document workflows is a strong plus
• Experience with Addepar or similar portfolio reporting/performance systems strongly preferred
• Excellent organizational and analytical abilities, with extraordinary attention to detail
• Proficient in Microsoft Office Suite and comfortable working across CRM and portfolio management applications (e.g., Salesforce/Attio, Nevis)
• Ability to multitask, thrive, and adapt in a dynamic, fast-paced environment while managing competing deadlines across multiple CROs and teams
• Trade or position reconciliation, or alternatives experience (capital calls, subscription documents, K-1s)
• Bachelor’s degree in business, finance, or a related field; or equivalent experience

What You’ll Get

We offer competitive and comprehensive benefits to help you prioritize your wellness and your career development. Working with a company that leverages our Core Values: Developing One’s Greatest Potential, Thinking Big, Client Obsession, Tikkun Olam (Repair Our World).

• Salary - Competitive compensation (base salary + target bonus)
• Benefits - Robust benefits package with a choice of PPO Health Insurance Plans covering medical, dental, vision, disability, and group term life insurance. Optional HSA Plan, with a $600 employer contribution. 401K Plan with employer match, commuter parking benefit, cell phone reimbursement.
• Health & Wellness – $100/month stipend to use on the choice of fitness, meditation classes, meal kits, CSA, and more. Oura Ring welcome gift and one-year subscription to the Oura Ring app, and Pennington welcome swag! Worldwide emergency travel assistance coverage.
• Paid Time Off - 15 days PTO, unlimited sick leave, bereavement leave, 11 federal holidays and 3 floating holidays. Paid maternity and paternity leave for biological and adoptive parents, plus the option to work from home after paid leave ends to extend time with your growing family, and a $4,000 childcare stipend to help you transition back to work.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Pennington Partners to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed service member status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Pennington Partner’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.