CLIENT SERVICE MANAGER (YF)

Children's Home Association; Peoria (IL); On-site; USD 3,601,000 - 4,098,000; Full time

Benefits offered by this job

PTO

Holidays

Sick Leave

Insurance (Medical/Vision/Dental)

401K Match

Life Insurance

STD/LTD

Education Assistance

Employee Assistance Program

Employee Referral Program

Job summary

Children’s Home Association of Illinois (CHAIL) seeks a Client Service Manager to oversee care from admission to post-discharge, coordinating services and communicating with families and external providers.

Lead documentation across RedCap, MyEvolv, and related systems while building strong relationships with clients, families, and funding sources to achieve positive outcomes.

Qualifications

• Bachelor’s degree in social services or 2+ years in a clinical mental health setting.
• Valid Illinois driver’s license and vehicle.
• Experience with trauma-affected youth (neglect, abuse, etc.).
• Ability to implement de-escalation and restraint techniques (training provided).
• Physical and emotional stamina for job-related stress.
• TCI and restraining measures training required.

Responsibilities

• Coordinate treatment services from admission through discharge and aftercare.
• Liaise with referral sources to manage case requirements during tenure.
• Participate in reviews, court, school registrations, consents, staffings, and meetings.
• Maintain client information across RedCap and MyEvolv systems.

Skills

Trauma-informed care

De-escalation training

Physical restraint

TCI training

Driver's license

Stamina

Education

Bachelor's degree in social services

2+ years clinical experience

Tools

RedCap

MyEvolv

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CLIENT SERVICE MANAGER (YF)

Regular Full Time Professional Peoria, IL, US

2 days ago Requisition ID: 1151

Salary Range: $26.14 To $29.75 Hourly

About Children’s Home Association of Illinois (CHAIL):

CHAIL is a youth, family, and community focused 501(c)(3) organization with multiple locations and 450 staff, located in Peoria, IL. For over 160 years CHAIL has been helping the kids and families who need it most. Children’s Home Association of Illinois (CHAIL) is the largest social service agency for youth and families in downstate Illinois. The services we provide don’t just impact the individual child, they create positive ripple effects within their immediate family, neighborhood, community, and world by providing an opportunity to thrive. Our residential programs are growing, and our agency is looking to add kind, empathetic, and dedicated mental health and social work experts to our team.

Here at CHAIL, employees experience a “People First - Culture of Care” working atmosphere. From the most tenured staff to the newest team member, everyone is welcomed into a community that prioritizes diversity, equity, wellness, belonging, and good health. Starting with our CEO/President and migrating to every employee, this agency takes pride in taking care of each other. We believe if our employees are cared for, they can better live out the mission of the agency which is to help the kids and families who need it most. By putting our people first at CHAIL, they have the opportunity to share their expertise, talents, and passions with clients as they are changing the lives of the kids who will change the world. Our employees at CHAIL will tell you that they love working for the agency because they love what the agency does!

About the position:

The Client Service Manager is part of the core team that will manage a case from admission to post-discharge. This position requires strong presentation skills to communicate our program model and treatment philosophy to families and other external providers. This position also necessitates organizational skills to manage files and paperwork deadlines. Providing up to date information regarding the client in a variety of systems such as RedCap, MyEvolv, etc. are essential elements of this position. Building positive relationships with the client, family, and funding source are imperative to drive successful outcomes.

Job Function:

In conjunction with the Intake and Client Services Coordinator, this position manages and coordinates the delivery of treatment services to clients and families from admission through discharge and aftercare. In this role, one would be a liaison to the referral source and would assist that referral source with the management of the case requirements during the youth’s tenure at CHAIL. This may include Administrate Case Reviews, Permanency or Criminal Court, School Registration, Completion of Admission and Annual Consents, Engagement in monthly Staffings, Participation in Child and Family Team Meetings, and more.

Qualifications:

• Bachelor's degree in social services or a bachelor's degree in any other field with 2 years' experience in a clinical mental health or human services facility.
• Must have a valid Illinois driver’s license & vehicle.
• Experience working with children who have experience trauma in the form of neglect, abuse, sexual violence, etc.
• Ability to implement de-escalation trainings including physical restraint when necessary (training provided upon hire).
• Physical and emotional stamina to effectively handle job related issues and stress.
• Pass and be able to practice TCI and restraining measures as needed.

Benefits:

• PTO (paid-time-off) accrual 3 weeks first year (full-time)
• 9 paid holidays
• 1 floating holiday
• Sick Leave accrual 12 days per year (full-time)
• Medical, vision, and dental insurance
• Flexible Spending Account
• 401K with company match
• Company paid life insurance, STD and LTD
• Supplemental life insurance
• Employee Assistance Program
• Employee Referral Program
• Opportunity to Further Education

CHAIL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.