Client Service Manager - Water/Wastewater

Kennedy Jenks Consultants; Seattle (WA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision

401(k)

Bonuses

Tuition reimbursement

Employee ownership

Professional registration support

Travel assistance

Paid time off and holidays

Employee assistance program

Job summary

Kennedy Jenks Consultants in Washington is seeking an experienced Client Service Manager to strengthen client relationships, drive growth, and guide high‑quality service delivery across client strategy, business development, team leadership, and project execution.

In this client‑facing leadership role, you’ll oversee projects to meet quality, profitability, scope, schedule, and budget goals while identifying follow‑on work. The position offers a hybrid work model with two days in the office.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Science, or related field (civil/environmental preferred).
• 10+ years in water/wastewater infrastructure consulting with business development and client leadership.
• Professional Engineer (PE) license in Washington required.
• Willingness to travel to project sites, meetings, and Kennedy Jenks offices as needed.

Responsibilities

• Drive market growth by building client strategies, expanding market presence, and supporting sales targets.
• Own project delivery to ensure quality, profitability, client satisfaction, scope, schedule, and budget.
• Lead and align client service teams, strengthen capabilities, and connect people to projects.
• Develop relationships, lead presentations, proposals, and pursuit strategy with partners.

Skills

Client relationship management

Strategic business development

Engineering judgment

Communication & collaboration

Problem solving

Leadership

Education

Bachelor’s/Master’s in Engineering or related field

Professional Engineer (PE) license in Washington

Tools

Microsoft Office

CRM software

Job description

Founded in 1919, Kennedy Jenks has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting services today, with a focus on innovation and sustainability. Using new advanced analytics, technology, and tools, we improve designs, reduce risk, and find better ways to deliver projects. We are at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, and award-winning water reuse projects. We are known for our dedication to industry‑leading client service and tailored solutions.

Kennedy Jenks is seeking an experienced Client Service Manager in Washington to strengthen client relationships, support growth, and guide high‑quality service delivery.

In this client‑facing leadership role, you’ll work across client strategy, business development, team leadership, and project delivery.

What You’ll Do

• Drive market growth: Build client strategies that expand market presence, introduce services, identify opportunities, and support sales targets.
• Own project delivery: Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals while identifying follow‑on work.
• Lead and align teams: Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.
• Develop key relationships: Serve as a trusted advisor while leading presentations, proposals, and pursuit strategy with internal and external partners.

What Makes This Role Different

• Established foundation: Build on existing relationships, market traction, and KJ’s strong reputation.
• Entrepreneurial opportunity: Shape strategy, pursue opportunities, introduce services, and grow client service capabilities.
• Visible impact: Influence client growth, team development, and long‑term business success.

What You Bring

• Client and market insight: Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.
• Consulting and technical judgment: Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities.
• Communication and collaboration: Strong writing, presentation, relationship‑building, and collaboration skills with clients and internal teams.
• Problem‑solving and execution: Ability to manage priorities, address project challenges, and support financial and operational goals.
• Tools, systems, or methods: Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
• Leadership approach: Collaborative, proactive, client‑focused, and comfortable leading through competing priorities.

Qualifications

• Education: Bachelor’s and/or Master’s degree in Engineering, Science, or related field; civil or environmental engineering preferred.
• Experience: 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.
• Knowledge: Project delivery, financial performance, proposal development, and water/wastewater consulting practices.
• Certifications or licenses: Professional Engineer (PE) license in Washington required.
• Travel: Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Kennedy Jenks supports work‑life balance through a hybrid model with a minimum of two days per week in the office.

Salary range for this position is anticipated to be $140,000 to $200,000, and may vary based on education, experience, qualifications, licensure/certifications, and geographic location.

Benefits summary: Medical, dental, vision, life and disability insurance; a health savings account; a 401(k); bonus programs; tuition reimbursement; employee ownership opportunity; professional registration support; business travel assistance; competitive paid time off and holidays; an employee assistance program; and additional programs that support your wellbeing and professional growth.

As an employee‑owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience with a flexible hybrid work environment. We provide competitive compensation that will vary based on education, experience, qualifications, skills, licensure/certifications, seniority, and geographic location. We offer a full benefits package.

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy‑related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.