Client Service Manager - Water/Wastewater

Kennedy Jenks; Santa Clara (CA); Hybrid; USD 165,000 - 250,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Bonus programs

Tuition reimbursement

Employee ownership

Job summary

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, guide high-quality service delivery, and lead cross-functional teams across client strategy, business development, and project delivery.

You will drive market growth, own project delivery to meet quality and budget goals, and serve as a trusted advisor in presentations, proposals, and pursuit strategy with internal and external partners.

Qualifications

• Education: Bachelor's and/or Master's in Engineering or related field; civil/environmental preferred.
• Experience: 10+ years in water/wastewater infrastructure consulting including business development and client leadership.
• Knowledge: Project delivery, financial performance, proposal development, and water/wastewater practices.
• Certifications or licenses: California PE license required.

Responsibilities

• Grow client relationships and lead accounts across strategy, delivery, and pursuit.
• Drive market growth by building client strategies and pursuing opportunities.
• Oversee projects to meet quality, profitability, scope, schedule, and budget, identifying follow-on work.
• Coordinate client service teams and connect people to projects for strong outcomes.
• Lead presentations, proposals, and pursuit strategy with internal and external partners.

Skills

Client relationship management

Leadership

Business development

Proposal development

Engineering judgment

Communication

CRM software

Microsoft Office

Education

Bachelor’s or Master’s degree in Engineering/Science

PE license (California)

Tools

CRM software

Microsoft Office

Job description

Kennedy Jenks is seeking an experienced Client Service Manager in Northern California to strengthen client relationships, support growth, and guide high-quality service delivery.

In this client-facing leadership role,you’llwork across client strategy, business development, team leadership, and project delivery.

What You’ll Do

As a Client Service Manager, you will help grow client relationships, guide project delivery, and align teams around client and business goals.

• Drive market growth:Build client strategies that expand market presence, introduce services,identifyopportunities, and support sales targets.

• Own project delivery:Oversee projects to meet quality, profitability, client satisfaction, scope, schedule, and budget goals whileidentifyingfollow-on work.

• Lead and align teams:Coordinate client service teams, strengthen capabilities, and connect people to projects that support strong outcomes.

• Develop key relationships:Serve as a trusted advisor while leading presentations, proposals, and pursuit strategy with internal and external partners.

What Makes This Role Different

• Established foundation:Build on existing relationships, market traction, and KJ’sstrong reputation.

• Entrepreneurial opportunity:Shape strategy, pursue opportunities, introduce services, and grow client service capabilities.

• Visible impact:Influence client growth, team development, and long-term business success.

What You Bring

• Client and market insight: Ability to grow client relationships, lead accounts, recognize opportunities, and translate client needs into business development strategies.

• Consulting and technical judgment: Sound engineering judgment with the ability to balance client expectations, technical input, team capacity, and business priorities.

• Communication and collaboration: Strong writing, presentation, relationship-building, and collaboration skills with clients and internal teams.

• Problem-solving and execution: Ability to manage priorities, address project challenges, and support financial and operational goals.

• Tools, systems, or methods:Proficiencywith Microsoft Office products and familiarity with Client Relationship Management(CRM)tools.

• Leadership approach: Collaborative, proactive, client-focused, and comfortable leading through competing priorities.

Qualifications

• Education: Bachelor’s and/orMaster’s degree in Engineering, Science, or related field; civil or environmental engineering preferred.

• Experience: 10+ years in water/wastewater infrastructure consulting, including business development, client service, and client account leadership.

• Knowledge: Project delivery, financial performance, proposal development, and water/wastewater consulting practices.

• Certifications or licenses: Professional Engineer (PE) license in California required.

• Travel: Ability to travel to project sites, client meetings, and Kennedy Jenks offices as needed.

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work, with aminimum of two days per week in the office. This approach empowers our people to thrive, collaborate, and achieve their full potential.Salary Range for this position is anticipated to be between $165,000 and $250,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.

Benefits summary: Medical, dental, vision, life and disability insurance; a health savings account; a 401(k); bonus programs; tuition reimbursement; employee ownership opportunity; professional registration support; business travel assistance; competitive paid time off and holidays; an employee assistance program; and additional programs that support your wellbeing and professional growth.

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