Client Service Manager - Water/Wastewater

Kennedy Jenks Consultants; Walnut Creek (CA); Hybrid; USD 150,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disability insurance

401k and bonus opportunities

Tuition reimbursement

Competitive PTO and holiday plan

Job summary

A prominent engineering consulting firm in Northern California is seeking an experienced Client Service Manager. This role involves leading business development, ensuring project delivery, and managing client relationships. Candidates should have over 10 years of experience in water/wastewater engineering and hold a Professional Engineer (PE) license. A hybrid work model is offered along with a competitive salary range of $150,000 to $225,000, commensurate with qualifications and experience.

Qualifications

• 10+ years of experience in water/wastewater engineering consulting.
• Professional Engineer (PE) license required.
• Proven track record of success in business development.

Responsibilities

• Lead new business pursuits and achieve sales targets.
• Ensure successful project delivery and financial goal attainment.
• Serve as Deputy Project Manager for various projects.

Skills

Business Development

Project Delivery

Team Leadership

Client Engagement

Communication Skills

Education

Bachelor's and/or Master's degree in Civil or Environmental Engineering

Tools

Microsoft Office

Client Relationship Management (CRM) tools

Job description

Founded in 1919, KJ has always looked to the future. With a talented team of professionals and a culture of continuous improvement, we deliver exceptional engineering and environmental consulting services today, with a focus on innovation and sustainability. Using new advanced analytics, technology, and tools, KJ improves designs, reduces risk, and finds better ways to deliver projects. KJ is at the forefront of developing sustainable solutions for clients, including green infrastructure design, strategies to reduce energy use and environmental impacts, and award-winning water reuse projects. We are known for our dedication to industry-leading client service and tailored solutions.

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our client relationships by developing strategies, assembling teams, and executing plans to deliver KJ's services efficiently. In addition, the role includes project management responsibilities to ensure adherence to company standards and timelines.

Key Responsibilities:

• Business Development: Lead new business pursuits and achieve sales targets by cultivating, establishing, and maintaining strong client and partner relationships.
• Project Delivery: Ensure successful project delivery and financial goal attainment by optimizing operational efficiency. Oversee the execution of multiple projects, ensuring they meet scope, schedule, and budget requirements.
• Team Leadership: Lead one or more client service teams, coordinating resources and activities to connect people to projects and ensure high-quality project outcomes.
• Project Management: Serve as Deputy Project Manager or Project Manager for various projects, working under the guidance of the PM or Client Service Director, with full responsibility for scope, schedule, and budget.
• Client Engagement: Lead client presentations, proposals, and strategy formulation. Collaborate with the Marketing & Proposals team to drive successful business development efforts.

Qualifications:

• Education: Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field.
• Experience: 10+ years of experience in water/wastewater engineering consulting with a proven track record of success in business development.
• Licensure: Professional Engineer (PE) license required.
• Technical Skills: Proficiency with Microsoft Office products and familiarity with Client Relationship Management (CRM) tools.
• Client Service: Demonstrated ability to provide excellent client service, manage relationships, and understand client needs.
• Communication Skills: Strong writing, editing, and research skills with the ability to effectively communicate complex ideas.
• Problem Solving: Strong analytical and problem-solving abilities.
• Travel: Ability to travel within the Northern California area to project sites, client visits/meetings, and other Kennedy Jenks offices as needed.

Work Flexibility:

Kennedy Jenks values a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.

Compensation:

The salary range for this position is anticipated to be between $150,000 to $225,000, based on education, experience, qualifications, licensure/certifications, and geographic location.

Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.

#LI-Hybrid

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.