Client Service Manager - Vice President

Aumni; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health care package

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Vice President-level Client Service Manager in Securities Services to own client satisfaction, coordinate internal teams, and drive governance and service delivery for an assigned client book.

The role requires extensive experience in financial services, strong leadership, and demonstrated ability to manage complex client programs and initiatives across JPMorganChase global operations.

Qualifications

• Bachelor’s degree required.
• 8+ years in financial services servicing institutional clients.
• Experience in Global Custody or related services.
• 3-5 years of direct people management.
• Strong communication, presentation, and PM skills.
• Sound judgement and decision-making for clients and JPM.

Responsibilities

• Build relationships with clients and serve as escalation contact.
• Participate in client meetings and update on product enhancements.
• Establish governance structure and monitor KPIs using governance processes.
• Drive reduction of billing errors.
• Provide oversight and manage global initiatives for the team.
• Lead, mentor, and develop the team.

Skills

Client relationships

Governance

Project management

Team leadership

Problem solving

Decision making

Communication skills

Stakeholder management

Education

Bachelor’s degree

Job description

At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager – VP in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services.

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JPM, pulling together the internal teams and resources required to successfully service your book of business and drive client satisfaction.

Job responsibilities

• Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
• Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Drive reduction of billing errors and carry costs.
• Provide strong oversight and manage to completion all global initiatives handled by the team.
• Lead, mentor, and develop the team.

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• At least eight years of experience working at a financial services organization focused on servicing institutional clients.
• Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services.
• Three to five years of direct people management.
• Strong communication, presentation, and project management skills.
• Effective problem solving and decision-making skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.

Preferred qualifications, capabilities, and skills

• Drive for continuous improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join our Securities Services team to manage client satisfaction and service delivery for institutional clients.