CLIENT SERVICE MANAGER - U.S. ALTERNATIVES - VICE PRESIDENT

JPMorganChase; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

Join a leading financial institution as a Client Service Manager in Securities Services. You will build strong relationships with Alternative clients, ensuring satisfaction and coordinating internal resources to deliver exceptional service. This mid-senior level role requires strong communication and problem-solving skills, along with extensive experience in the financial markets. You will have ownership of client satisfaction and will be instrumental in maintaining high service standards.

Benefits

Comprehensive benefits package

Health care

Retirement plans

Qualifications

• 5-7 years of experience in hedge fund, private equity, or asset management.
• Strong knowledge of Alternatives and fund administration.

Responsibilities

• Lead in-person meetings with clients to build relationships.
• Coordinate service delivery internally and escalate issues.
• Ensure compliance with all company policies.

Skills

Communication

Problem-Solving

Teamwork

Job description

Join to apply for the Client Service Manager - U.S. Alternatives - Vice President role at JPMorgan Chase .

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Job Description

At J.P. Morgan, we are committed to delivering exceptional client service. As a Client Service Manager in Securities Services, you will have the opportunity to build strong relationships with our Alternative clients and ensure their satisfaction with our services.

As a Client Service Manager (CSM), you will join the client service team with an assigned book of Alternative clients. You will have ultimate ownership of client satisfaction, coordinating internal teams and resources to service your book of business effectively.

Job Responsibilities

• Lead in-person meetings with clients to build relationships, establish governance, update on product / system enhancements, and ensure ongoing satisfaction.
• Introduce Senior JPM Management to your clients.
• Maintain client profiles and service level documents.
• Conduct periodic relationship reviews.
• Monitor and manage billing accuracy.
• Coordinate client training on JPM proprietary technology.
• Coordinate service delivery internally, escalating issues when necessary.
• Ensure compliance with all company policies and procedures.

Required Qualifications, Capabilities, And Skills

• 5-7 years of experience in a hedge fund, private equity, asset management, or financial markets organization servicing alternative clients.
• Strong knowledge of Alternatives, fund administration, and accounting services.
• Experience with Global Custody and asset servicing.
• Ability to discuss products / services like Global Custody, Fund Accounting & Administration, Data Solutions.
• Strong presentation and communication skills, comfortable with senior executives.
• Effective problem-solving and decision-making skills.
• Ability to prioritize and handle multiple tasks independently.
• Strong work ethic, teamwork orientation, and willingness to learn.

About Us

JPMorgan Chase, with over 200 years of history, offers innovative financial solutions to a diverse global client base. We provide a comprehensive benefits package including salary, incentives, health care, retirement plans, and more. We are committed to diversity and inclusion, providing accommodations for applicants and employees as needed.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader providing banking, markets, securities services, and payments across more than 100 countries.

Seniority

• Mid-Senior level

Employment

• Full-time
• Business Development and Sales

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