Client Service Manager - Security Services

Allied Universal; Boston (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Job summary

Allied Universal is hiring a Client Service Manager in Boston to lead daily security operations and guide a team of security officers and supervisors. You will ensure client satisfaction, maintain safety standards, and drive operational excellence.

You will recruit, train, and manage personnel, handle payroll and evaluations, and use BI tools to monitor metrics, optimize schedules, and improve profitability for the client and Allied Universal.

Qualifications

• Two+ years managing hourly employees in a fast-paced service organization (bachelor’s path).
• Three+ years managing hourly employees in a fast-paced service organization (associate path).
• Five+ years managing hourly employees in a fast-paced service organization (high school path).
• Valid driver’s license for business travel.

Responsibilities

• Lead frontline supervisors and security officers; meet client-specific hours and minimize unbilled overtime.
• Recruit, train, schedule, payroll, evaluations, and employee relations for high-performing teams.
• Serve as primary client contact to ensure high-quality service and protection of people and property.
• Leverage BI/AI platforms to track metrics, optimize schedules, and improve efficiency and profitability.

Skills

People management

Client relations

Operational excellence

Communication skills

BI tools

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Office

BI tools

Job description

Overview

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Client Service Manager, for a Security Services Company.

As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front - guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

• Respond to escalated issues professionally, coordinating with clients and internal teams
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading development, and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional, articulate and able to use good independent judgment and discretion
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement, military and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing and scheduling experience
• Aptitude with security systems; CCTV, Access Control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Salary: $60,000 / year

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com